电商售后客服
朝批国际贸易（上海）有限公司
- 公司规模：50-150人
- 公司性质：国企
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2019-11-23
- 工作地点：上海-浦东新区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：中专
- 职位月薪：3-5千/月
- 职位类别：网络/在线客服 网店/淘宝客服
职位描述
负责天猫客服管理工作协作部门/岗位
工作任务：
1、不断优化售后处理流程，减少售后处理成本电商部
2、处理解决售后问题，积极与顾客沟通，降低差评率，维持好评率。电商部
3、通过旺旺受理客户咨询、投诉、建议及意见等,及时解决客户提出的问题电商部
4、了解客户服务需求信息,进行有效跟踪,做好售后指导和服务工作。电商部
5、工作数据汇总与分析电商部
6、负责订单的管理及发货跟进，与仓库发货部门进行沟通并不断改进流程。电商部
7、根据市场及客户导向，定期更新服务话术，提升售后效率及质量电商部
8、负责对系统数据进行分析评估，密切关注客户需求变化，建立并维系良好的客户关系管理，并提出合理性建议。
工作权限：天猫平台售后事宜
任职资格
教育水平中专及以上 专业不限 经验1年以上淘宝客服工作经验 熟练掌握OFFICE软件
公司介绍
公司简介
北京朝批商贸股份有限公司，作为一家开创于80年代北京老牌企业，经过多年发展，成为中国快消品领域的龙头企业。近年来，公司实现了适应电商及国际市场发展的成功转型，现已形成品牌运营、电子商务、国际贸易及物流于一体的综合性企业，至今已与国内外300多个知名品牌商、2万多个销售渠道建立战略合作。集团打造了一套机械化、自动化、信息化于一体的国内行业领先的物流配送体系。同时通过自主研发的独立ERP系统，逐渐形成分布在北京、上海、广州、成都共四大物流分仓，完成全国市场的供应链布局。
朝批国际贸易（上海）有限公司作为朝批股份重要的实业子公司，未来发展的定位就是依托大健康产业平台，为客户的健康饮食提供解决方案；具有朝批特色的解决方案囊括了产品、服务、科技乃至综合型平台。未来，朝批国际（上海）将用量身定制的综合型平台式解决方案捍卫消费者的健康，在互联网+的消费产业背景下，成为脱颖而出的行业黑马，创造朝批奇迹！朝批国际的发展理念已成为朝批股份未来重点发展的战略规划。在这一理念的指导下，朝批国际与全球诸多领域、各类目中的顶尖品牌开展合作，立足于中国食品大健康产业，辐射家庭及个人健康两大领域，产品涵盖滋补系列（蜂产品、膳食纤维）、酒水系列（矿泉水、红酒）、米面粮油、休闲食品（坚果、饼干）、冲调等五大核心品类及服务，从而满足居民家庭及个人对日常保健、健康饮食与品质生活的追求！
Company Profile
Beijing CP Commercial&Trading CO.,Ltd as a time-honored company based in Beijing born in 1980s ,is a leading company in FMCG industry of China. With decades of development, to cater for E-Commerce and international market,CP now has become a comprehensive enterprise integrating Brand operation,E-commerce,International trade and Logistic.
Over 300 well-known brands at home and abroad and more than 20 thousand successful sales channels have set up strategic cooperation with CP. Mechanization,Automation&Information combined logistic delivery system was created which is highly advanced in the business.
Independently developed ERP system support CP to achieve powerful supply chain across China market,with four logistic warehouses located in Beijing ,Shanghai,Guangzhou and Chengdu.
Each and every product we provide are carefully selected by CP professionals who will investigate supplier manufacturing environment and product quality. Only products strictly conformed with international standards will be considered for cooperation with CP.
CHAO PI INTERNATIONAL(SHANGHAI)CO.,LTD is an important subsidiary company of Beijing CP Commercial&Trading CO.,ltd. It commits to provide healthy food to customers based on big health industry platform.CP featured portfolio includes products, services, technology and other extensive solutions.In the future, CHAO PI INTERNATIONAL(SHANGHAI) will build up customized integrated platform for consumers health benefit and protection solution. Nowadays to catch up with The Internet Plus consumption industry trend, CP is to be a dark horse of the business and to come up with new miracles. Globalization is of priority for CP future development strategy.
CHAO PI INTERNATIONAL(SHANGHAI) start cooperation with world-wide top brands in all target categories covering family and personal health care areas. Our five core categories are Nutrition (Honey products, Dietary products),Beverage (Mineral water, Red wine) ,Cereal&oil ,Leisure food(Nuts, Crackers) and Instant drinks.To improve daily health care and healthy diet for both family and personal is our great mission.CP strives to upgrade people’s life quality.
北京朝批商贸股份有限公司，作为一家开创于80年代北京老牌企业，经过多年发展，成为中国快消品领域的龙头企业。近年来，公司实现了适应电商及国际市场发展的成功转型，现已形成品牌运营、电子商务、国际贸易及物流于一体的综合性企业，至今已与国内外300多个知名品牌商、2万多个销售渠道建立战略合作。集团打造了一套机械化、自动化、信息化于一体的国内行业领先的物流配送体系。同时通过自主研发的独立ERP系统，逐渐形成分布在北京、上海、广州、成都共四大物流分仓，完成全国市场的供应链布局。
朝批国际贸易（上海）有限公司作为朝批股份重要的实业子公司，未来发展的定位就是依托大健康产业平台，为客户的健康饮食提供解决方案；具有朝批特色的解决方案囊括了产品、服务、科技乃至综合型平台。未来，朝批国际（上海）将用量身定制的综合型平台式解决方案捍卫消费者的健康，在互联网+的消费产业背景下，成为脱颖而出的行业黑马，创造朝批奇迹！朝批国际的发展理念已成为朝批股份未来重点发展的战略规划。在这一理念的指导下，朝批国际与全球诸多领域、各类目中的顶尖品牌开展合作，立足于中国食品大健康产业，辐射家庭及个人健康两大领域，产品涵盖滋补系列（蜂产品、膳食纤维）、酒水系列（矿泉水、红酒）、米面粮油、休闲食品（坚果、饼干）、冲调等五大核心品类及服务，从而满足居民家庭及个人对日常保健、健康饮食与品质生活的追求！
Company Profile
Beijing CP Commercial&Trading CO.,Ltd as a time-honored company based in Beijing born in 1980s ,is a leading company in FMCG industry of China. With decades of development, to cater for E-Commerce and international market,CP now has become a comprehensive enterprise integrating Brand operation,E-commerce,International trade and Logistic.
Over 300 well-known brands at home and abroad and more than 20 thousand successful sales channels have set up strategic cooperation with CP. Mechanization,Automation&Information combined logistic delivery system was created which is highly advanced in the business.
Independently developed ERP system support CP to achieve powerful supply chain across China market,with four logistic warehouses located in Beijing ,Shanghai,Guangzhou and Chengdu.
Each and every product we provide are carefully selected by CP professionals who will investigate supplier manufacturing environment and product quality. Only products strictly conformed with international standards will be considered for cooperation with CP.
CHAO PI INTERNATIONAL(SHANGHAI)CO.,LTD is an important subsidiary company of Beijing CP Commercial&Trading CO.,ltd. It commits to provide healthy food to customers based on big health industry platform.CP featured portfolio includes products, services, technology and other extensive solutions.In the future, CHAO PI INTERNATIONAL(SHANGHAI) will build up customized integrated platform for consumers health benefit and protection solution. Nowadays to catch up with The Internet Plus consumption industry trend, CP is to be a dark horse of the business and to come up with new miracles. Globalization is of priority for CP future development strategy.
CHAO PI INTERNATIONAL(SHANGHAI) start cooperation with world-wide top brands in all target categories covering family and personal health care areas. Our five core categories are Nutrition (Honey products, Dietary products),Beverage (Mineral water, Red wine) ,Cereal&oil ,Leisure food(Nuts, Crackers) and Instant drinks.To improve daily health care and healthy diet for both family and personal is our great mission.CP strives to upgrade people’s life quality.
联系方式
- 公司地址：地址：span沪南路2218号中环中心大厦东楼1510