深圳招聘

The manager will be responsible for operation of the secretary hotline. The secretary hotline center is the key function of our company. In order to cope with the businbess expansion, now we are inviting the most excelent candidates to join our team. We are a team with dreams and robust actions!

The key responsibilities include:

1. the total running of the hotline.
2. with help of the dashboard, to keep a close eye on the responding rate, the non answerred inbound calls.
3. to improve the qualifications of the hotline performance to deliver exclusive services to all our premier and outstanding customers.
4. to plan and executive training to our staff, to courage the morales.
5. periodic performance report and operation analysis.
6. to handle complaints and build smiles among all angry customers with professionalism and sincerity.

The key qualifications include:

1. 10 years and more of professional experience, at least 5 years in the function of customer services, and with at least 3 years of management role.
2. fluent mandarin and English.
3. having passion in the customer services.
4. well undersdanding of the premier services among the highest level persons of industries, government, associates, etc.
5. with passion to be confronted with challenges and always to be the best.
6. with experience in luxuries, super 5 stars of hotels, golf, and club is preferred, but not a must.
7. being good at office software and CRM.

Report line: you will work closely with our director of the secretary center.

Please send your updated CV to linjingqiao@mudan.biz with a specified subject of "applying for the manager of secretary center manager 110001"

    上海牡丹航空服务有限公司成立于2000年6月, 目前已有50万高端注册会员；是以机场地面、航空资讯服务为核心、以及卓越个 性化服务的秘书综合服务商。
藉由领先的全程优质一站式服务，为中外杰出商旅人士提供精准、便捷的商旅体验; 是目前中国首家结合机场地面服务与商旅服务的 综合服务公司。牡丹目前在北京、上海、广州、深圳、郑州各机场设立贵宾服务中心和高素质的专业服务团队; 在上海建有2 个服务全国 的24 小时多语种、智能化多媒体服务中心——牡丹秘书会员服务中心，随时为牡丹会员提供亲切、精准、便捷的服务。　　2011 年，将在全 国十大机场及省会、直辖市机场设立牡丹贵宾服务中心；2012 年，牡丹秘书服务将覆盖全国所有主流商务机场及中国港澳台、日、 韩、 新加坡等亚洲主要商务城市机场。牡丹秘书品牌成立于2000 年6 月，现有员工120 人，大专以上学历占总人数的85% 以上，员工大部 分毕业于中国民航管理干部学院及相关专业院校。牡丹秘书是以航空资讯、机场地面服务为核心的秘书综合服务提供商。我们的理念是： “用爱和智慧让客户感动”。致力于为国内、外杰出人士提供吃、住、行、游、购、娱、健康、学习及个性化服务等九大类无缝隙、便捷、 精准的服务。
牡丹秘书现在北京首都国际机场TI/T2/T3航站楼、上海浦东国际机场T1\T2航站楼、上海虹桥国际机场T1\T2航站楼、广州白云国际机场、 深圳宝安国际机场、成都双流机场、郑州新郑国际机场、设有直属服务中心和高素质的专业服务团队；在上海建有2 个服务全国的24 小 时多语种、智能化多媒体服务中心——牡丹秘书服务中心。2011 年将在全国省会、直辖市城市机场设立牡丹秘书直属服务团队；2012 年 牡丹秘书航空（机场）地面服务将覆盖全国所有主流商务机场及中国港澳、日、韩、新加坡等亚洲主要商务城市机场；最终将实现覆盖全球 主要商务机场。

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