深圳招聘

Job ID: 61155


Location: CHN-Beijing


Relocation Provided: No


Education Required: Bachelors Degree


Experience Required: 3 - 5 Years


Position Description:
1. Provide in-depth technical support to front end support team for field issue on Lenovo server.
2. Read and interpret hardware error logs & Linux OS logs to isolate customer problems.
3. Isolate the problem to function building block via log analysis, problem replication and experiment, and then provide solution or workaround to fix the customer issues and make sure the satisfaction of the customers.
4. Escalate and follow up design issue or defect with backend hardware/OS support team until issue got resolved.
5. Critical situation management to achieve customer satisfaction, by leading or cooperating across Lenovo/IBM teams.
6. Provide business data report for management review.
7. Visit customers or provide onsite support if needed.
8. Work at business hours, occasionally working through off-hours/weekend/holiday to support emergency case.


Position Requirements:
1. Bachelor degree or higher in computer science or engineering.
2. Rich technical support or development experience in Linux or Vmware area is preferred
3. Familiar with server architecture.
4. Fluently English/Chinese communication skill with internal team and external teams.
5. Ability to manage multiple/complex task under pressure

更多职位请登录联想官方网站招聘首页：http://career.lenovo.com.cn
应聘者请务必点击“立即申请该职位”在线填写并提交简历

联想（HKSE: 992）（ADR: LNVGY）是一家年收入700亿美元的全球化科技公司，位列《财富》世界500强第159名，在世界各地共有75,000名员工，服务遍布全球180个市场数以百万计的客户。为实现“智能，为每一个可能”的公司愿景，我们在不断夯实个人电脑全球市场冠军地位的基础上，更进军基础设施、手机、解决方案和服务等新的增长领域。凭借坚定执行智能化转型战略和持续开发改变世界的创新与技术，我们正在为世界各地的亿万消费者打造一个更加包容、值得信赖和可持续发展的数字化未来。

面向新一轮智能化变革的产业升级契机，联想提出智能化变革战略，围绕智能物联网（Smart IoT)、智能基础架构(Smart Infrastructure)、行业智能（Smart Verticals）三个方向，立志成为行业智能化变革的引领者和赋能者。2020/2021财年，联想进一步扩展和提升服务业务，以服务和解决方案为导向推动转型的深入，力争在未来十年内将服务和解决方案打造成联想新的核心竞争力。目前，联想核心业务由三大业务集团组成，分别为专注智能物联网的IDG智能设备业务集团、专注智能基础设施的ISG基础设施方案业务集团及专注行业智能与服务的SSG方案服务业务集团。联想集团致力于通过持续创新、卓越运营和全球布局，推进业务的可持续发展，实现基业长青。