深圳招聘

A11-Technical Support Specialist

Responsibilities:

- Able to prioritise the information and keep incoming inquiry together into the database

- Answer dealer's technical inquiry through PRMS in time

- Request PAG support through all available system

- Internal technical support within PCN and update PPN portal information

- On site support for technical issue using a structured approach in anticipating and resolving problems

- Teach technician the correct way of diagnosis and analysis

- Flexible approach to working and wiling to travel

- Demonstration of using special tool and equipment

- Prepare and implement the technical forum

- Present the forum and direct the topics

- Collection the case and do the training and translation

- Seeks opportunities to build positive relationships with dealer contacts

- Effectively identifies issues that may effect other areas of the business

- Communicates effectively with multiple departments and act as liaison for technical issues.

- Actively supports all areas of the business.

- Aids colleagues within and outside the Technical department.

- Provide technical data to Front Desk

- Cooperate Front desk on case analysis

- Build good relationship with LDs and collect necessary information to FD

Requirements:

- Educated to a degree level or equivalent experience (desirable)

- PC skills-Word / Excel / PowerPoint / Access (desirable)

- Excellent trouble shooting skills (essential)

- Good english communication, writing and reading skill

- Previous customer relations experience preferred

- Experienced Automotive Technician 5 years at least, Porsche experience prefered

- Experience of accurate diagnosis & logical problem solving

- Positive mental attitude

- Experience of working to challenging targets and tight deadlines

保时捷（中国）汽车销售有限公司是保时捷在中国大陆以及中国香港和中国澳门地区的子公司。保时捷中国于 2001 年成立，并开始在销售、市场及售后服务等环节为合作伙伴提供专业支持。

经销商网络
保时捷目前在中国一共124个销售网点（包括港澳各一家），其中96家为保时捷中心（4S）其余为城市展厅，位于北京（五家），上海(四家）和成都（三家）、温州（三家）、深圳（三家）、厦门（两家）、杭州（三家）、武汉（两家）、重庆（三家）、西安（两家）、哈尔滨（两家）、南京（两家）、宁波（两家）、佛山（两家）、福州（两家）、长沙（两家）、昆明（两家）、沈阳（两家）、东莞 （两家）、天津 （两家）、广州、青岛、大连、金华、太原、台州、海口、郑州、苏州、长春、南宁、鄂尔多斯、合肥、济南、兰州、唐山、呼和浩特、无锡、南通、泉州、绍兴、南昌、常州、烟台、三亚、潍坊、银川、嘉兴、榆林、石家庄、中山、珠海、徐州、淄博、贵阳、汕头、洛阳、惠州、泰州、乌鲁木齐、绵阳、新乡、芜湖、香港（两家) 和澳门。所有保时捷中心都是保时捷的授权网点并为中国的保时捷客户提供保时捷的产品及服务。

销售业绩
2019 年，保时捷中国创造了在中国大陆、中国香港及中国澳门累计交付 86,752台的杰出业绩。

企业荣耀
2019年，保时捷中国同时获得了“中国杰出雇主”及“金级国际WELL认证”。