深圳招聘

Introduction of Oxford University Press

Oxford University Press is a department of the University of Oxford. It furthers the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Oxford University Press makes digital resources available to users in a variety of institutions including academic, public, corporate, medical, and law Libraries. We provide digital editions of many of Oxford University Press’s most acclaimed Scholarly and reference works as well as academic and research journals. Both the journals and online resources cover subject areas across the Humanities, Social Sciences, Sciences, Medicine and Law.

All digital resources offer excellent functionality for teaching and research and provide a range of key features free-of charge to support usage within libraries.

Visit www.oup.com/online for more information.

POSITION: Account Support客户支持

LOCATION: Beijing

PURPOSE OF THE JOB

To offer pre and post contract administrative support to the Regional Account Managers and Regional Account Executives and providing local assistance of Customer Services on behalf of OUP’s Global Academic Business (GAB) in relation to GAB’s Oxford journals and online products and services in order that GAB achieves Library Sales targets in the applicable territory.

PRINCIPAL ACCOUNTABILITIES

1. Undertake all day-to-day administrative tasks for Regional Account Managers and Regional Account Executives to ensure the team runs smoothly

2. Oversee all account administration pre & post-agreement in order that licences and invoicing are accurately completed by UK back office and access promptly granted to ensure successful sales conversion.

3. Conduct market, gap, and usage research / analysis to support and improve the sales effort.

4. Act as a contact for customers / agents in the absence of relevant Account Manager; Cover Online Mailboxes to ensure that customer queries are answered in a timely manner.

5. Continually develop and review working procedures, making sure they are clearly recorded, consistently updated, and shared to ensure the efficient running of the account management team.

6. Maintain online access and Trials access for Consortia and other key customers; provide local technical support for all customers to ensure increasing value of our products through readership.

7. Assist with the organisation and follow-up of all events and conference trips to ensure their smooth running and to maximise sales effort.

8. Carry out basic ad hoc account activity in regions covered to ensure full advantage of all sales opportunities are taken

QUALIFICATIONS & EXPERIENCES

· University degree level or equivalent

· 1-3 years’ experience, it will be a plus with working experience in an administrative role in publishing

· Details oriented with excellent communication and interpersonal skills

· Highly skilled in using software packages such as Excel, with a proven aptitude to learn and work with new systems

· Be able to multi-task without sacrificing quality, and to adapt to evolving business demands

· Be able to handle work independently, structurally, systematically in a fast pace environment

· Good English in written and verbal

If you are interested in this position, please send both your resume to lynne.chen@oup.com.

牛津(上海)咨询有限公司是牛津大学出版社(中国)有限公司在上海成立的外资全资企业，隶属英国牛津大学出版社,旨在弘扬牛津大学在科研/文化/教育上的崇高理想。为配合在华业务发展，现招聘如下人员。

We are both a department of the University of Oxford and a major international publishing organization with significant presence in Mainland China. We further the University’s objective of excellence in research, scholarship, and education by publishing worldwide. Our plans for the future necessitate our filling the following vacancy in Shanghai & Beijing.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all employees can thrive. We seek to employ a workforce representative of the markets that we serve, and encourage applications from people of all ethnic, cultural and social backgrounds.