深圳招聘

Mission : on the products/operations/customers/partners of which you have the responsibility :
- conduct smooth daily operations and customer support,
        o Handle full set of shipping documents according to guidelines and within timeframe
        o Prepare related statement reports to monitor supplier and ensure delivery quality according to SOP and report abnormal case timely
        o Prepare and issue invoices to customers
        o Maintain good customer relationship and visit customer’s warehouse to improve operation workflow
- Raise the quality of service and productivity, Innovate and create added value
- Develop/implement new products, product changes,
- Draft the needed SOP and Service Standards, maintain knowledge management,
- Monitor some of CLEVY service providers (warehousing, transport, customs, etc); the procurement of air transport is a major focus,
- Conduct/monitor the customer support: returned/lost parcels, etc.
- "Product Owner" for the development of proper IT system features.
- Any others assignment from the Manager

Reporting : The position is in general attached to the Operations & Customer Support Manager, and punctually to CLEVY General Manager for the development of new products.

Evolution to managerial responsability is encouraged.

Office location :Shenzhen (南山区大学城), walking distance from the metro station

Requirements
- Graduate of an undergraduate diploma,
- Above 3 year experience in international logistics, preferably in postal or express delivery industry,
- Experience in interacting with Customers and Service Providers,
- Experience in e-commerce logistics appreciated,
- Good command of English, especially reading and writing - the position requires to communicate with European partners,
- Overseas experience is an asset,
- Deep personal involvement, sense of responsibility,
- Rigorous and well organized, strong analysis capacity
- Team spirit, good relational, communication and coordination capacity
- Willing to work on new projects which require to work resourcefully with high reactivity, autonomy and initiative, but also allows to exercise responsibility

Application
Interested candidates should send their CV and cover letter to jobs@clevylinks.com

The solutions offered by CLEVY are designed, developed and operated by CLEVY. CLEVY integrate the whole chain of collect, sorting, transport, customs clearance, delivery and tracking in effective door to door products that cross-border e-commerce market places, e-merchants or consolidators can directly use.
Operating for the fourth year, Clevy Links has delivered millions of parcels throughout Europe and Russia/CIS, and is now progressively expanding its global footprint in a mission to revolutionize international trade.
Our team is composed of some of the brightest international experts of express delivery, postal delivery, customs, transport, international trade, government affairs, IT and on-line marketing. Clevy Links is headquartered in Shenzhen and is present in Beijing, Moscow, Vilnius and Paris.