客服代表 Customer Service Representative
埃赛力达科技(深圳)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2018-02-09
- 工作地点:深圳-宝安区
- 工作经验:3-4年经验
- 学历要求:本科
- 语言要求:英语熟练
- 职位月薪:0.6-1万/月
- 职位类别:客服专员/助理
职位描述
职位描述:
Job Description:
1. Receive orders and send orders to planning for confirmation to provide in time feedback to customers;
2. Create and update sales orders / purchase orders in SAP system to ensure accurate and immediate order validation;
3. Communicate and follow up with planning/shipping/production line/store/intercompany CSR in different sites to ensure accurate and on time delivery;
4. Communicate and follow up with sales to meet customers request and improve customer satisfaction;
5. Communicate and follow up with manufacturers and customers on Return Material Authorization process in conjunction with Quality Assurance department.
6. Communicate and follow up with Asia EHS teams on product compliance requests.
7. Follow and trace customers' payment to ensure timely payment against the goods.
8. Communicate and report to Product leaders on potential revenue risk due to commercial reasons during month end closing.
9. Communicate and report to Finance Controller on revenue recognition for POD (Proof of Delivery) on customers having DDU (Delivery Duty Unpaid) or DDP (Delivery Duty Paid) incoterm upon month end closing.
10. Prepare official quotation to customer, aligning with SOX and corporate quotation guideline.
11. Compile sales report of booking, backlog and billing, holds report.
12. Trade show set up and coordination.
13. Support contract manufactures of the key customers in China.
14. Delegate team administration when manger is off.
15. Perform other duties as assigned.
Requirements:
1. Minimum 3 years' experience in Sales admin, Logistics, Customer support / planning in multinational companies.
2. Bachelor degree with major in Business administration or other related discipline.
3. Proficient with Microsoft Outlook / Excel/PowerPoint.
4. Proficient in spoken and written English.
5. Knowledge of ERP system (SAP SD module preferred).
6. International trade knowledge.
7. Good communication skill and strong sense of commitment.
8. Data-sensitive and well-developed administrative skills.
9. Customer-oriented and good team work.
Job Description:
1. Receive orders and send orders to planning for confirmation to provide in time feedback to customers;
2. Create and update sales orders / purchase orders in SAP system to ensure accurate and immediate order validation;
3. Communicate and follow up with planning/shipping/production line/store/intercompany CSR in different sites to ensure accurate and on time delivery;
4. Communicate and follow up with sales to meet customers request and improve customer satisfaction;
5. Communicate and follow up with manufacturers and customers on Return Material Authorization process in conjunction with Quality Assurance department.
6. Communicate and follow up with Asia EHS teams on product compliance requests.
7. Follow and trace customers' payment to ensure timely payment against the goods.
8. Communicate and report to Product leaders on potential revenue risk due to commercial reasons during month end closing.
9. Communicate and report to Finance Controller on revenue recognition for POD (Proof of Delivery) on customers having DDU (Delivery Duty Unpaid) or DDP (Delivery Duty Paid) incoterm upon month end closing.
10. Prepare official quotation to customer, aligning with SOX and corporate quotation guideline.
11. Compile sales report of booking, backlog and billing, holds report.
12. Trade show set up and coordination.
13. Support contract manufactures of the key customers in China.
14. Delegate team administration when manger is off.
15. Perform other duties as assigned.
Requirements:
1. Minimum 3 years' experience in Sales admin, Logistics, Customer support / planning in multinational companies.
2. Bachelor degree with major in Business administration or other related discipline.
3. Proficient with Microsoft Outlook / Excel/PowerPoint.
4. Proficient in spoken and written English.
5. Knowledge of ERP system (SAP SD module preferred).
6. International trade knowledge.
7. Good communication skill and strong sense of commitment.
8. Data-sensitive and well-developed administrative skills.
9. Customer-oriented and good team work.
职能类别: 客服专员/助理
公司介绍
ABOUT EXCELITAS TECHNOLOGIES
We know that the work we do at Excelitas has a greater purpose. As manufacturers of the future, we push the limits of what is technologically possible, through international collaboration, trusted experience and a sense of purpose.
With over 6,000 employees making up the Excelitas team, our pioneering solutions have benefitted industries such as Medical, Industrial, Environmental, Safety and Security, Aerospace and Defense, and Analytical and Life Sciences.
We are behind the technology that powers your cell phone, preserves natural resources, protects troops and cures disease.
Our open-minded and passionate approach to everything we do gives meaning to our technology solutions – we want our forward-thinking ideas and concepts to come into fruition, and to contribute to something greater.
As an employer, we Engage with smart minds in order to maintain a creative and empowering work environment. We Enable our employees by providing the tools and resources that allow them to reach their full potential. And we Excel in what we do, rewarding hard work through positive culture.
At Excelitas Technologies, you are how we Excel.
OUR PURPOSE
Purpose
Excelitas Technologies provides innovative, customized optoelectronics and advanced electronic systems to a global customer base of leading OEMs seeking high-performance, market-driven technology solutions. We are committed to enabling our OEM customers’ success in their markets and applications.
We are behind the technology that powers your cell phone, preserves natural resources, protects troops and cures disease.
Our open-minded and passionate approach to everything we do gives meaning to our technology solutions – we want our forward-thinking ideas and concepts to come into fruition, and to contribute to something greater.
We know that the work we do at Excelitas has a greater purpose. As manufacturers of the future, we push the limits of what is technologically possible, through international collaboration, trusted experience and a sense of purpose.
With over 6,000 employees making up the Excelitas team, our pioneering solutions have benefitted industries such as Medical, Industrial, Environmental, Safety and Security, Aerospace and Defense, and Analytical and Life Sciences.
We are behind the technology that powers your cell phone, preserves natural resources, protects troops and cures disease.
Our open-minded and passionate approach to everything we do gives meaning to our technology solutions – we want our forward-thinking ideas and concepts to come into fruition, and to contribute to something greater.
As an employer, we Engage with smart minds in order to maintain a creative and empowering work environment. We Enable our employees by providing the tools and resources that allow them to reach their full potential. And we Excel in what we do, rewarding hard work through positive culture.
At Excelitas Technologies, you are how we Excel.
OUR PURPOSE
Purpose
Excelitas Technologies provides innovative, customized optoelectronics and advanced electronic systems to a global customer base of leading OEMs seeking high-performance, market-driven technology solutions. We are committed to enabling our OEM customers’ success in their markets and applications.
We are behind the technology that powers your cell phone, preserves natural resources, protects troops and cures disease.
Our open-minded and passionate approach to everything we do gives meaning to our technology solutions – we want our forward-thinking ideas and concepts to come into fruition, and to contribute to something greater.
联系方式
- Email:careers.shenzhen@excelitas.com