深圳招聘

职位描述：
Lumentum is seeking to hire a Desktop Support Specialist for our Shenzhen based team.
Job Description
The Desktop Support Specialist will be a part of a global group supporting and providing maintenance to Lumentum’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Desktop Specialist shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner of providing in person technical support or remote support by phone, IM, share desktop conferencing. The ideal candidate would be self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast pace environment while maintaining a positive attitude.
Duties and Responsibilities
? Remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions;
? Install, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levels;
? Monitor and response helpdesk platform
? Light system administration tasks in Microsoft Active Directory;
? Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other components;
? Communicate application problems and issues to management, development teams and end users;
? Assist with other duties as assigned.
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Requirement
? Knowledge of PC and laptop hardware components (external and internal);
? 3+ years of experience installing, troubleshooting operating systems (Win XP/7), Microsoft Office, Java, and other software;
? Knowledge of Win8 and Win10;
? Experience using remote tools to support remote end users and systems;
? Working knowledge of SCCM or similar OS deployment tools;
? Working knowledge of Lync and Video Conferencing;
? General understanding of IT network and server technologies;
? Good knowledge of ITIL and familiar with Help Desk Software;
? Excellent analytical, troubleshooting and problem solving skills;
? Strong written and verbal communication in English and customer service skills;
? Quick learner, can understand and apply existing and new technologies;
? Experience working in a team oriented, collaborative environment.

You can apply this job in the below link(可以点击以下链接至公司官网申请该职位）：
https://lumentum.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Lumentum (NASDAQ: LITE) is a market-leading manufacturer of innovative optical and photonic products enabling optical networking and commercial laser customers worldwide. Lumentum’s optical components and subsystems are part of virtually every type of telecom, enterprise, and data center network. Lumentum’s commercial lasers enable advanced manufacturing techniques and diverse applications including next-generation 3D sensing capabilities. Lumentum is headquartered in Milpitas, California with R&D, manufacturing, and sales offices worldwide.

Lumentum is an Equal Opportunity Employer, EOE/Minorities/***s/Veterans/Disability.