深圳招聘

Main Responsibilities: 主要工作职责：

Program Handling:

·Assisting Program Manager in establishing client’s procedures (COP/FI/CPT etc) or new client program;

·Assisting Program Manager in launching the kick-off meeting/training to operation teams before the implementation of new program or significant change related to the on-going program;

·Assisting Program Manager in preparing relevant data of Social Audit service as requested for client meetings;

·Attending client meetings when needed;

·Obtaining and evaluating all relevant information to handle complaints and potential issues.

·Initiating customer complaint procedure and collaborating CCR officer in investigation

Client Handling in Daily Operation:

·Maintaining high levels of phone and email etiquette at all times by serving as the contact point between clients, SO, and operation teams and coordinate the related activities requested by clients;

·Coordinating booking and monitoring scheduling status;

·Handling day-to-day client enquiries.

·Providing support to invoicing team by coordinating client for invoicing validation and overdue payment.

·Collaborating with Credit control department for financial issues related to clients.

Key Requirements 关键要求：

University graduated with at least 2 years or above working experience preferably in social audit or inspection, customer service sector.

Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS.

Possess strong interpersonal communication skill and being self-motivated

Ability to work under pressure and being team-sprit

Must be fluent in English both writing and speaking

    必维国际检验集团（Bureau Veritas）成立于1828年，总部位于法国巴黎，是世界权威的质量检定及认证机构，一直致力在质量、健康与安全、环境及社会责任等各方面，协助客户作有效的风险管理，全面提升其业务效益。我们的业务据点遍布140个国家，在全球设有900个办事处及实验室，共有超过40,000名员工，服务网超过370,000家企业客户。
    必维国际检验集团旗下的消费品服务事业部（Bureau Veritas Consumer Products Service , BVCPS)为客户提供一系列卓越的供应链质量保证服务和合规方案。BVCPS的业务据点有75个，遍布全球共40个国家，雇员数目达7,000人，为各大行业的客服提供全面的服务，包括：纺织品/成衣及鞋类产品；受限物质测试/化学分析测试；欧盟REACH法规及RoHS指令相关服务；轻工业产品，包括家具、家具用品及首饰；玩具及幼儿产品；健体、美容、家居产品及食品；验货及工厂审核。

公司地址：深圳南山区西丽红花岭工业南区