深圳 [切换城市] 深圳招聘深圳销售人员招聘深圳客户代表招聘

客服代表Customer Service

深圳汉莎技术有限公司

  • 公司规模:500-1000人
  • 公司性质:合资(欧美)
  • 公司行业:航天/航空

职位信息

  • 发布日期:2017-11-24
  • 工作地点:深圳
  • 工作经验:无工作经验
  • 学历要求:本科
  • 语言要求:英语熟练
  • 职位月薪:6-8千/月
  • 职位类别:客户代表  客服专员/助理

职位描述

职位描述:
Job Title: Project Manager
Department: Mobile Engine Services-Customer Services
Report to: Head of MES customer services
【Responsibilities】
Management of MES customer inquiries and single contract conclusion (25%)
? Acceptance and coordination of customer inquiries.
? Develop, issue and negotiate proposals, including calculation and coordination with LTS MES product lines
? Negotiate and conclude single contracts

MES customer event-management comprising (75%)
? All customer communication
? Coordination of induction dates and field team events
? Preparation of cost estimates
? Check and coordinate work scope with customer supported by engineering
? Internal order management into MES repair stations with work scope, cost, quality and turnaround time coordination incl. Open, control and close Repair Orders for MES Repair Stations
? Event status monitoring and reporting towards customer incl. Clarification and coordination of technical and commercial issues (e.g. work scope extensions, parts exchange offers, parts replacements etc.) and coordination / submission of maintenance records
? responsible for the invoicing process incl. but not limited to preparation, release, credit notes and outstanding management
? Customer relationship management (feedback management, customer visits, event review meetings etc.)
? Analysis calculation of event profits/losses and feedback to Key Account Manager regards event KPIs (costs, profit, TAT, quality) as required
? Communicate new product and service opportunities, special developments, information, or feedback to MES product management
? Support the engine Product Sales

All other duties as assigned or required

【Qualifications】
? Bachelor degree or above, majored in engineering, preferred in power plant engineering.
? 2 years successful high level technical Customer services track record minimum;
? Must have extensive experience in aircraft gas turbine engines;
? Extensive Knowledge of LH Group capability, procedures, EDP systems and processes;
? MS Office, MES Calculation Tool, SAP

职能类别: 客户代表 客服专员/助理

关键字: 客服代表 客户服务 跟单 销售助理 航空 项目管理

公司介绍

深圳汉莎技术有限公司是由德国汉莎航空技术公司(80%)、北京凯兰航空技术公司(20%)共同投资建立的航空部件维修中心。成立于2000年10月17日,位于深圳市宝安区宝安国际机场航站四路2031号汉莎基地。

我们的目标是在中国建立一个先进的飞机维修基地,利用德国汉莎技术公司统一的质量标准和服务标准为东南亚地区的运营商甚至世界其他地方提供维修、检修服务。

我们拥有四个业务部门: 机体结构部件(ARC)采用精湛的工程技术为发动机反推、发动机整流罩、雷达罩、飞行操纵舵面以及其它复合材料结构部件提供一流的维修、修理和大修服务;飞机部件服务(COM)迅速回应客户的各种维修需求以及对相关有效证书的要求,提供物流及客户服务,并提供液压、气动、机械、电子、电气、轮毂,救援设备部件的维护、修理、大修服务和工程支援;发动机服务(MES)提供发动机部件的检测和交换等服务;物流服务(LOG)为客户提供快捷高效的飞机部件物流服务。

如果您富有才干和相关的工作经验,如果您认同我们的价值观,请和我们联系

让您的职业生涯同我们一起飞翔!

Who are we?

Lufthansa Technik Shenzhen Co.,Ltd.is a joint venture invested by Lufthansa Technik AG,Germany(80%),Beijing Kailan Aviation Technology Co.(20%),It was formed on 17th October,2000 and located at No.2031 of Hangzhan Fourth Road the Int’l Airport in Bao’an District, Shenzhen city, China.

The goal of this company is to establish a most advanced aircraft maintenance base in China, provide repairing ,overhauling service with rich experience of Lufthansa Technik AG(LHT) for the carriers in Southeast Asia and even the rest of the world.

We have four business units: ARC (Airframe Related Components) services offer outstanding MRO services, a wide selection of spares, unsurpassed engineering know-how and fast on-site support for thrust reversers, cowlings, radomes, flight control surfaces and other composite structures., COM (Aircraft Components Service) provide customers with logistic and customer services of aircraft components with fast reaction on customers own specific requirements and effective certificates, and MRO services and engineering know-how support for hydraulics, pneumatics, mechanics, avionics, electronics, wheels, rescue and safety components., ENS(Engine Service)provide service for Engine Parts & Accessories Repair to support ongoing operation of its customers., LOG(Logistics service)provide customers with fast and efficient aircraft parts logistics services .


What can we offer to you?

Why still hesitating? Welcome to join us now!If you possess competent capability and relevant experience, if you understand continuous learning as part of professional development and like to be measured against your performance, Lufthansa Technik Shenzhen is looking for you.

Following link for further details: http://www.lht-shenzhen.com

Let your Career fly high with us !

联系方式

  • Email:zhou.ping@lht-shenzhen.com
  • 公司地址:地址:span深圳宝安国际机场汉莎基地