深圳招聘

职位描述：
Skills Required:
■Comprehensive outsource experience preferred
■At least 1 year prior leadership experience
■Good English working skills
■ Highly detail oriented
■Strong customer service and interpersonal communications skills
■Maintain confidentiality and exhibit professional decorum at all times
■Competent in all aspects of host site services
■Ability to prioritize and handle multiple tasks
■Basic to intermediate computer knowledge preferred
■Ability to train and develop staff toward their full potential
■Ability to deal with difficult personnel issues
■Train and lead others
■Willing to work overtime (incl. weekends and holidays) at minimal notice

Job Responsibilities:
Assist with hiring, training and development of staff and foster a collaborative team-oriented work environment
■Prepare and assist with employee evaluations and disciplinary issues
■Assist Client Service Manager to conduct staff review
■Manage and deploy overflow/temporary staff, ensuring site is adequately staffed at all times ■Maintain and check all equipment on site, work closely with vendors for trouble shooting
■Manage staff, using lead by example approach to fulfill the tasks assigned
■Frequent communication and cooperation with Client Service Manager to ensure customer satisfaction
■Assure highest customer service standards and customer communication
■Develop process improvements and identify opportunities for service enhancement
■Lead departmental meetings, enforce company policies to ensure smooth running of operations ■Understand and enforce company and site policies and procedures
■Promote a positive, cohesive attitude within the department and across departments, as appropriate
■Ensure compliance with established processes, procedures and policies
■Develop, document and implement process improvements
■ Administrative tasks including billing, scheduling
■Maintain confidentiality and exhibit professional decorum at all time
■In addition perform duties under Office Services Associate and Receptionist job description as required

Please send your resume both in Chinese and English to ellen.chen@wlt.com

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.

Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.

Our exceptional employees work with the world’s leading organizations, interact with colleagues around the globe and are the driving force behind our success.