深圳招聘

The Customer Operations Excellence team is responsible for ensuring that Century’s operational performance meets and exceeds our commercial agreements with our customers. This team is a critical component of our customer strategy in Asia.

Representing our operations across all origins, this team interfaces with both internal and external stakeholders to: evaluate viability of proposed service-level agreements, ensure operational execution according to commitments, and identify gaps or necessary corrective actions as needed. As a member of this team, the Customer Operations Manager will regularly interface with both our customer contacts as well as internal stakeholders to ensure that customer-specific operational targets are well understood and met across all origins for their assigned account(s).

    

Main job responsibilities include:

• Act as single point of contact for customer-specific operational queries across all Asia origins from external and internal parties.
• Fully understand customer-specific SOPs and all requirements, as well as customer-related functions in operational system, to provide guidance for execution/escalation across all origins. Occasionally work with IT team to help ensure system set-ups are aligned with SOP and customer requirements.
• Leverage a set of pre-defined tools, or create new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.
• Handle exceptional cases on operations to help investigate root causes. Work with origins on CAPs, as well as ensure appropriate and timely communication with customers on resolutions.
• Conduct operational data analysis and verification when needed, to ensure date accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.
• Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.
• Support commercial discussions by evaluating viability of proposed SLAs.
• Support Manager – Customer Operations Excellence in the ongoing design and evaluation of tools to facilitate efficient customer operations management.

    

Requirements:

• University graduate with Bachelor Degree or above
• 5+ years of working experience in supply chain, logistics, or operations, solid knowledge in freight forwarding and buyer consolidations business is preferred
• Experience on sizable key accounts or exposure to programs / projects is highly preferred
• Ability to embrace and adapt to changes with a positive and proactive attitude, willing to learn and take challenges; Process-driven individual with proven ability in operational execution and management
• Excellent interpersonal and globally adaptable communication skills
• Excellent language skills, proficient in both written and spoken English
• Excellent systems skills including Microsoft Office, SQL knowledge an asset
• Occasional travel within Asia or to the US as needed

世纪冠航国际货运公司是一间全球性的货运代理公司，总部在美国，在世界各地都设有分部或分公司，业务遍及48个国家。自1969年进入亚洲，在东南亚及中国各大城市也都设立了分公司，主要致力于为买方提供集拼服务, 为一些在北美的***进口商及领先的零售商提供服务。

    世纪冠航公司有与全球接轨的基础设施，拥有一个有效的数据持续追踪系统去改善我们客户的供应链，公司的专业人才、资源及资本能够适应我们客户供应链战略步署的任何变化。追求卓越的人才、持续发展基础建设及技术，是我们工作任务的一个核心部分。

物流服务包括：

 International freight forwarding 国际货运代理
 Physical freight consolidation 物理货运合并
 Supply chain engineering & optimization 供应链优化
 Cloud-based supply chain management systems 云端供应链管理系统
 PO management, including creation/change/life cycle 订单管理，包括创建/修改/产品周期
 Vendor compliance programs 供应商遵守程序
 Regulatory compliance 教导供应商遵循法规
 Value-added services at origin warehouses在原产地仓库的增值服务
 U.S. warehousing, trucking and distribution 美国仓储，运输和配送

    因为在中国的业务发展迅速，非常欢迎热爱物流业务或对物流行业有兴趣而且具有上进心的人士加入成为我司物流团队的成员。
       
      各工作职位已注明具体工作的城市，总、分公司详细地址如下:

深圳总公司地址：深圳市罗湖区建设路2018号南方证券大厦A座13楼

上海分公司地址：上海市虹口区东大名路1050号北外滩中心8楼
宁波分公司地址：宁波市海曙区中山西路138号天宁大厦（9-1）至（9-15）室
厦门分公司地址：厦门市思明区鹭江道52之3号海滨大厦14楼
天津分公司地址：天津市和平区贵州路4号龙通大厦1107室
青岛分公司地址：青岛市市北区龙城路31号卓越世纪中心2号楼2410室