深圳招聘

职位描述：
Key responsibilities:
Vendor Management: Responsible for vendor commercial relevant business including contract negotiation, contract engagement, service scope design and definition, cost negotiation, change requests, service fulfillment and service level management; Also vendor governance engagement, including service default negotiation, service credit or penalty management, service continuous improvement involvement.
- Drive new service deal opportunity engagement
- Run service contract initiation and negotiation
- Design and implement service support models
- Manage service scope definition and processes design
- Lead service contract price bargaining and negotiation
- Produce service governance model design and processes down to ground
- Initiate service default if service KPI breach targets or scope changes
- Trigger service credit or penalty management if SLAs(Service Level Agreement) are breached
- Participate service contract termination management
- Lead & manage vendor resource loading and deployment
- Lead service continuous improvement to deliver committed service quality
- Identify and produce key metrics reports that drive efficient operations
- Document and gain approval from Senior management team and run internal approval process for new service contract

Service Transition: Responsible for all products and services transition to production support environment and managed effectively and efficiently. Enforce and govern the Service Transition process in alignment with Pearson global standards. Continuously analyze the support model and pricing structures and initiate changes based on strategic alignment with business needs and global strategy.
- Support the definition of service support scope based on business requirements gathered during project initiation.
- Lead definition and management of all operational aspects of the service/product lifecycle.
- Participate BAU (Business as Usual) or Operation period cost estimation engagement for business case
- Support to setup BAU delivery model and support process
- Be engaged with PMO team for project PDLC(Project Development Life Cycle) review
- Support PMO team to run vendor selection
- Manage to run BAU service contract, service scope, pricing and KPIs with PMO team in project implementation period
- Estimate current service portfolio include support model, scope, cost and KPIs with Technology Shared Service (TSS) team
- Support TSS team running service transition from local teams or local vendors to TSS
- Track TSS to provide same service quality in same SLA and price compared with original support teams.
- Accountable for TSS to improve service quality based on local business requirements
- Document all transition and transformation materials and lead release management

Service Engagement and Design: Responsible for service delivery model designed to meet Direct Delivery (DD) requirements. Drive deep engagement with all relevant parties for new services initiation including new digital products, new service delivery model, new service processes and tools. Be responsible for the overall management and delivery of the TechOps services supported by outsourced vendors. Strong collaboration and engagement across various functional teams including Architecture team, Global product teams, and Business Process, Procurement, Legal teams, and has the overall responsibility to drive the services to optimal levels
- Serve as a service delivery process designer of relevant projects, products and services
- Drive newly transitioned projects through warranty period to deliver quality support model
- Design and implement the support model for new digital products
- Engage to create external customers delivery model and KPIs
- Manage the budget, timeline, resources, scope for new services
- Share best practices and consulting to relevant parties throughout duration of the new digital products’ service
- Drive process flow analysis and process redesign along with the Solutions Architect team or other relevant parties
- Produce a detailed new service delivery plan to match external or internal customer requirements
- Participate in training design, documentation and delivery efforts in concert with all related team members
- Drive client satisfaction (CSAT) consistent with the business requirements.
- Document all relevant service engagement and design materials and run release management

Experience/Skills
● Minimum 10 year experience in IT industry in multi-national company
● Strong leadership and team management skill
● Good oral (English & Mandarin) and written presentation skills
● Good organizational and time management skills (highly self-directed and able to manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions)
● Good communication skill and other soft skills
● Essential Financial knowledge and skill
● People management knowledge and skill
● ITIL and Project management knowledge
● A team player who can also work independently
● A free thinker who can bring new ideas to the table and demonstrate well thought out plans to execute them if appropriate
● Self-motivated and self-management skills
 
 Education
● Bachelor’s degree or equivalent relevant experience

44 YEARS OF HISTORY
Established in Italy in 1972 by Dr. Luigi Peccenini (Doctor in Foreign Languages), Wall Street English is the global leader in English language training for adults with its headquarters in Baltimore, USA. Having successfully taught over 2 million students, Wall Street English operates over 460 centers in 28 countries and regions worldwide.

GLOBAL RECOGNITION AND CERTIFICATION
Wall Street English is ISO 9001:2000 certified and recent research supported by The University of Cambridge ESOL Examinations, shows that the Wall Street English language course level is accurately aligned to the English language levels of CEFR (Common European Framework of Reference). In 2013, Wall Street English was once again awarded ISO 9001:2008 certification, further establishing Wall Street English as a globally recognized and high quality English Language training provider.

CHINA – LEGENDARY SUCCESS
Wall Street English (China) has over 70 centers in Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Qingdao, Hangzhou, Nanjing, Foshan, Wuxi and Suzhou, and all of our centers are corporately owned and managed, ensuring the same high quality experience in every center. Wall Street English has been recognized as the “2016 China Influential Foreign Language Institution” by ******** and Sina Education; “China’s Reputable Foreign Language Training Brands of 2016” by Meituan-Dianping; “Top 10 Model Enterprises on Innovative Consumer Protection” by the China Consumer Journal in Beijing; the “2016 China Influential Foreign Language Institution” by China Internet News Center; the “Well-known Foreign Language Training Institution” on Tencent’s Education Billboard; the “2016 Annual Brand Awareness Education Institution” by Xinhuanet; “2016 Annual Influential Foreign Language Training Brand” by NetEase Education.

WSE CHINA EMPLOYEE VALUE PROPOSITION – MAKE IT BIG, CREATING THE OUTSTANDING FUTURE WITH ENGLISH LEARNING
We are passionate! Our commitment to the lifelong English education via our clearly identified values extends to the lives of our own employees. We are determined that the experience of working at WSE delivers value for our employees, in four meaningful ways. Making a measurable difference in the lives of learners everywhere; Doing the right thing for learners and colleagues; Always learning through change; Being trustworthy, empowered, and supported.


1972年，在外语语言学方面颇有天赋和创造力的李文昊博士于意大利正式创立了华尔街英语，一个闻名世界的英语培训机构由此诞生。自创建以来，华尔街英语已在全球28个国家和地区拥有逾460家中心，帮助全球200多万名学员成功提升英语能力，其总部设在美国马里兰州巴尔的摩。

华尔街英语获得了ISO9001:2000认证，而剑桥大学ESOL考试最近的研究结果更表明，华尔街英语课程级别的等级划分方式与欧洲语言共同参照框架(CEFR)的英语水平分级方式精准对应。2013年，华尔街英语再次获得ISO9001:2008认证，进一步为全世界英语爱好者证明了华尔街英语高品质与高知名度的相辅相成！让您的选择更放心！

从2000年开始，华尔街英语进入中国市场以来，已在北京、上海、广州、深圳、天津、青岛、杭州、南京、佛山、无锡、苏州开设了70余家学习中心，均采用公司直营的管理方式，从而确保每家学习中心都能向学员提供高品质的学习体验。2016年华尔街英语荣获了由新浪网和新浪教育评选的“2016中国口碑影响力外语机构”称号；美团点评评选的“2016中国口碑影响力外语培训品牌”；中消报评选的“2016年创新消费引导与服务示范企业”；中国网评选的“品牌影响力外语培训机构”；腾讯教育评选的“2016年知名外语教育品牌”大奖；新华网评选的“2016年度最具影响力外语培训品牌”；以及网易教育评选的“2016年度最具影响力外语培训品牌”


华尔街英语中国的员工价值定位：Make It Big，铸就非凡未来！在华尔街英语，我们激情澎湃！我们明确定位自我价值并愿意矢志不渝的致力于英语教育事业！这样的承诺同样也延伸至我们的生活。我们竭尽全力让大家在华尔街英语工作的经历以四个有意义的方式带来价值。无论何处，让学习者的生活区的可以衡量的变化；为学习者和同事做正确的事情；在变化中不断学习；得到信任，授权和支持。

华尔街英语官网主页: *********************
华尔街英语招聘官方宣传视频：**********/WSEtalent
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