深圳招聘

1.Short description
? Perform desk side support for all end users.
? Ensures services are delivered according agreed service levels.
? Ensures IT support is provided to all VIP according to Global Executive Support service level.
? Supports hardware (e.g. laptops, desktops, Blackberry, printers and faxes) on site.
? Support/coordinates Roche Infrastructure (e.g. LAN, WAN and Remote connectivity) on site.
2. Purpose and mission of department, role of head (3-4 sentences)
? Provide Deskside Support to all end users; providing resolution to end users or escalation to 3rd level support


QUALIFICATIONS:
? 2-7 years of successful experience in a desk side support position
? Excellent technical skills for analyzing and troubleshooting problems in a complex customer environment.
? Demonstrated strong communication abilities and customer focused orientation.
? Good understanding of English language (reading, writing, speaking and listening)
? Ensures IT support is provided to all VIP according to Global Executive Support service level.

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。