深圳招聘

职位描述：
工作职责：
? To develop and maintain an up-to-date account service plan which includes but not limited to Account Service Strategy, Network Improvement Plan, Account Profile for improving the overall service quality and customer’s operational efficiency.
? To establish Service Level Agreement (SLA) with customers and ensure that commitments made are effectively communicated and carried out by operational / functional parties within HKT.
? To formulate, in conjunction with the customer, an agreed definition and understanding of any key service quality indicators required in any formal SLA, and proposing any adjustments where necessary.
? To ensure that appropriate operational contacts are identified within the customer’s organization with clear and effective channels of communication defined and understood between customer and HKT for all day-to-day operational support matters.
? To negotiate and agree with the customer the details of a service quality management system which include measurement systems, reporting systems, early warning indicators, failure thresholds, performance review procedures, control and action processes, and escalation procedures; ensure that where appropriate these are communicated to the operational function points in HKT.
? On a predefined basis, collate and analyze data and information pertaining to the agreed service quality management system, produce reports and distribute these to the customer and relevant function points in HKT.
? To monitor service performance, and proactively formulating and managing service quality and recovery plans, involving other operational function points as appropriate.
? On a predefined basis, conduct formal performance reviews with the appropriate customer personnel, and report on any quality action plans implemented; ensure that these are effectively communicated to the relevant points within HKT.
? To provide a reliable, accessible, and effective escalation point for the customer on any operational matter or project implementation progress; ensure that any requests for invoice rebates against SLA commitment failures are fairly assessed and approved by the Account Manager.
? To establish an effective working relationship with the Account Management team, ensuring that the Account Manager is at all times kept updated on significant situations and plans regarding operational service delivery management for the customer.
? To coordinate with both customers and internal working parties to secure commitment on resources and activities plan.

任职要求：
? Degree holder in Engineering or related disciplines with 3 years’ working experience, or High Diploma with 6 years’ working experience, in telecommunications services industry.
? Solid experience in customer service management role
? Customer-focused, mature, independent and able to work under pressure
? Strong communication and interpersonal skills
? Proficiency in spoken and written in both Chinese and English 举报 分享

电讯盈科有限公司（香港联合交易所上市代号：0008，纽约证券交易所预托证券代号：PCW) (「电讯盈科」************)，是香港***的电讯运营商，也是亚洲领先的信息及通讯科技公司之一。
电讯盈科以香港为总部，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其它业务均持有权益。电讯盈科致力拓展通讯科技及创新服务，尤其是新一代固网及流动电话服务、宽带、信息科技、无线通讯，客户联络中心业务,以及透过now宽带电视网络成功推出的宽带电视服务。电讯盈科成立于2000年，是香港***的通信服务供应商，也是亚洲主要综合通信服务公司。在国际市场上，电讯盈科服务遍布世界主要十四个国家，海外员工占全公司整体员工百分之二十五。电讯盈科为业界提供尖端的技术服务和优质可靠之国际网络通讯，协助客户将业务扩展至亚洲市场，也能助亚洲客户的业务打进国际市场。本公司持有香港首屈一指的电讯服务供应商香港电讯大部分股权。香港电讯提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。
电讯盈科亦拥有一个全面综合的香港多媒体及娱乐集团，包括非常成功的IPTV业务now TV。电讯盈科率先为香港带来「四网合一」的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个传送平台的创新媒体内容及服务。
香港电讯（HKT）是隶属于电讯盈科旗下的子公司，是香港首屈一指的电讯服务供应商，服务产品市场占有率位居***。香港电讯（HKT）提供和谐兼充满挑战的环境，让你能进展所长之余，亦能不断拓展全新技能在这里你可以找到不同层面的工作机会，包括新入职以至管理阶层的工作，为刚毕业的学生以至经验丰富的专业人士提供各种工作良机。
此外，电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。有关电讯盈科的其它资料，请浏览网址：************