深圳招聘

职位描述：
Responsibilities:
? Develop and maintain a positive, productive long term working relationships with the customer.
? Serve as a reliable, accessible and effective escalation point for the customer on any operational issue -including after-hours support via mobile
? Conduct Service Review by meeting with customer to review service performance and any operational service issues. Proactively ensure services meet or exceed customer’s expectations
? Awareness of daily operational problems and proactively drive them to resolution
? Work closely with the Global Services Operations Center (NOC) to drive any service related issues through to resolution
? Escalate to regional supplier in order to facilitate timely resolution to service disruptions. This may include setting up regular service review meetings with the in-country supplier in order to drive for service improvement
? Follow up with customer after service outage to ensure that service is fully operational and back to normal. Facilitate and create a service improvement plan with a preventative action plan for the customer
? Maintain an up to date change management and customer communication work flow in order to ensure information is up to date within the PCCW Operations team and customer’s organization
? Contribute to the bid process by assisting in providing detailed information on service management processes
? Participate in meetings with potential new customers to present on PCCW Global Service Management support and overall operational support structure

Requirements:
? At least 5 years of Telecom experience as a Customer Service Manager with a strong customer service background
? Understanding of Data networking including VSAT, Internet/IP, IPVPN and managed CPE
? Knowledge of the provisioning process, as well as understanding of the test and turn up process
? Experience in troubleshooting service related issues
? Vendor Management experience is preferred
? Proven track record successfully supporting multinational and international customer base
? Proven ability to assess problems and situations independently and respond decisively/appropriately
? Well-organized, self-motivated and a team player
? Established communicational channels with in-country & local vendors/suppliers
? Capable of managing customer relationships and individual engagements with a strong focus on excellence
? Able to travel for face-to-face meetings with customers and suppliers
? Excellent communication skills and ability to positively interact with individuals at all levels of an organization, in both English & Chinese; Multi-lingual a plus 举报 分享

电讯盈科有限公司（香港联合交易所上市代号：0008，纽约证券交易所预托证券代号：PCW) (「电讯盈科」************)，是香港***的电讯运营商，也是亚洲领先的信息及通讯科技公司之一。
电讯盈科以香港为总部，在电讯、媒体、资讯科技服务方案、物业发展及投资以及其它业务均持有权益。电讯盈科致力拓展通讯科技及创新服务，尤其是新一代固网及流动电话服务、宽带、信息科技、无线通讯，客户联络中心业务,以及透过now宽带电视网络成功推出的宽带电视服务。电讯盈科成立于2000年，是香港***的通信服务供应商，也是亚洲主要综合通信服务公司。在国际市场上，电讯盈科服务遍布世界主要十四个国家，海外员工占全公司整体员工百分之二十五。电讯盈科为业界提供尖端的技术服务和优质可靠之国际网络通讯，协助客户将业务扩展至亚洲市场，也能助亚洲客户的业务打进国际市场。本公司持有香港首屈一指的电讯服务供应商香港电讯大部分股权。香港电讯提供广泛的服务以满足全港市民、本地及国际商界的需要，包括本地电话、本地数据及宽频、国际电讯、流动通讯，以及客户器材销售、外判服务、顾问服务及客户联络中心等其它电讯服务。
电讯盈科亦拥有一个全面综合的香港多媒体及娱乐集团，包括非常成功的IPTV业务now TV。电讯盈科率先为香港带来「四网合一」的新体验，提供一系列跨越固网、宽频互联网、电视及流动通讯四个传送平台的创新媒体内容及服务。
香港电讯（HKT）是隶属于电讯盈科旗下的子公司，是香港首屈一指的电讯服务供应商，服务产品市场占有率位居***。香港电讯（HKT）提供和谐兼充满挑战的环境，让你能进展所长之余，亦能不断拓展全新技能在这里你可以找到不同层面的工作机会，包括新入职以至管理阶层的工作，为刚毕业的学生以至经验丰富的专业人士提供各种工作良机。
此外，电讯盈科持有盈科大衍地产发展有限公司的大部分股权以及包括全资附属公司UK Broadband Limited的海外投资。有关电讯盈科的其它资料，请浏览网址：************