深圳招聘

职位描述：
Responsibilities:

? Oversee and manage the day-to-day operations of the Service Desk, and make sure appropriate action is taken by scheduling the team, monitoring all tickets and coordinating with relevant support teams to meet SLA;
? Create and manage an escalation procedure to ensure ultimate service levels are maintained;
? Identify and analyze ticket trends to assist in developing preventative solutions, e.g. problem identification and follow up, coordination of root cause analysis, etc.;
? Monitor and optimize Service Desk services, e.g. service categorization, work instruction/knowledge database development, KPI report creation and follow-up, improvement area identifying, etc;
? Ensure IT process, method and tools are implemented and followed;
? Coach people, ensure skills development for Service Desk team.

Requirement:

- Experience of Service Desk team setup;
- Solid knowledge of ITIL methodology and the practice;
- Over 2 years of team lead/people management experiences;
- Strong English/Mandarin communication skills – both verbal and written;
- Service minded 举报 分享

Your success is the focus of our future.

It's at the core of our company. The center of our mission. The heart of how we save people money so they can live better. Welcome to the Global Sourcing division of Walmart. Here, you'll discover how Walmart is dedicated to making a difference in the lives of millions across the globe - and how you can play an essential role with a career in Global Sourcing.

In 2002, we established the Global Sourcing division of Walmart. It was a successful initiative to facilitate the direct purchasing of merchandise for all Walmart retail operations. Headquartered in Shenzhen and with offices located globally, our division continues to develop and maintain a fully integrated supply chain that delivers merchandise to our retail locations across the globe. We drive price leadership and speed-to-market strategies, allowing Walmart to deliver on its promise of saving people money so they can live better. It's an important job that requires a skilled team of professionals whose ultimate goal is to create essential value for our customers and communities around the world.

At Walmart Global Sourcing, we offer career opportunities to work for the largest worldwide retail company, a leader in corporate sustainability, and a business with one of the biggest, most diverse product bases. Join our team today!