深圳招聘

职位描述：
DHL eCommerce, part of the DP DHL Group of Companies, is a leading provider of B2C eCommerce cross-border deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from webshop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.
We are looking for a Post Implementation Consultant to join our DHL eCommerce team!
This role will be responsible for the liaison between departments and the customer.
This role will be based in Shanghai.
Essential Responsibilities and Duties:
? Work in conjunction with the onboarding, customer services and operation to provide guidance on correct processes and procedures of shipment data or IT related issue.
? Initiate customer solutions design and proposal for downstream integration/implementation execution through IT and Customer Service.
? Evaluate customer need and recommend enhancements to provide workaround or solutions.
? Provide IT support to both internal and external parties through effective communication, implementation, and follow-up regarding service desk ticket.
? Execute workaround or permanent fix or changes responsibilities to enable seamless shipment processing.
? Monitor shipment data quality and accuracy to ensure good quality shipment data before shipment arrived to distribution center.
? Communicate and make certain that all Operations/Automation requirements are implemented.
? Provide technical and business expertise to customers and their contractors during the implementation / integration process
? Coordinate resources and activities between clients and IT as required
? Liaison between the sales and cross-functional teams to guarantee proper solution or change is aligned with business requirements.
? Share and align local integration requirements with Onboarding to ensure that solution is aligned with business unit's goals and priorities.
REQUIRED SKILLS:
? Strong interest in learning and applying new product concepts to become SME resource for DHL eCommerce product, and customized solutions.
? Lead cross functional teams.
? Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
? Proficient in MS Office Word, Excel , Outlook, PowerPoint
? Having experience in ETL system flow and Excel VBA are advantageous
? Effective presentation, oral and written communications skills
? Solid analytical, critical thinking, time management, teamwork, and organizational skills
? Self-motivated and ability to work independently
? Ability to understand and effectively communicate technical integration terms and processes
? Ability to read, write, and translate technical documentation
? Must promote a team environment.
? Travel within Greater China.

Please find us at wechat official account “敦豪电子商务人才汇”
Interested candidates, pls send your updated CV in MS word format to ricky.liu3@dhl.com 举报 分享

DHL 电子商务解决方案成立于2014年，专注于电子商务物流解决方案。DHL 电子商务解决方案为零售商提供一站式解决方案及国际跨境运输、履约及通关领域服务，支持B2C、B2B2C以及M2C贸易，大力推动跨境电商核心产业。我们专心致力于让客户的生活更轻松。

我们是谁
DHL 电子商务解决方案物是跨境电商运输、电子商务物流和国内服务的专家，包括美洲和亚洲部分市场的多渠道最后一英里覆盖。

我们提供的服务
DHL 电子商务解决方案提供支持跨国和国内电子商务发展的服务。我们通过提供支付服务来支持电子零售商增长业务，并促进其国际电子商务业务。

我们的背景
DHL eCommerce Solutions部门被授权（美洲、亚太地区、中东/非洲）开发全球电子商务业务。

我们的愿景
我们的目标是成为最吸引人的国际商业路线上的头号跨国电子商务服务提供商，在部分市场跻身国内 B2C 递送和电子商务物流前 3 强。

我们是global company，我们有强大的网络，我们是国际电子商务物流行业中的领先者。加入我们，你获得的不仅仅是一份工作！这里有，全面的培训+完善的职业发展平台为你的成长助力；轻松工作环境+人性化管理，让你感受到尊重与关怀；我们有全年15天的年假，让你有时间看世界；员工与子女的商业保险+定期体检，为你提供安心的保障；海外工作机会和教育资质项目，让挑战与机会无处不在；丰富多彩的员工活动，让你快乐工作，快乐生活！