深圳招聘

职位描述：
RESPONSIBILITIES:

- Handle phone with proper etiquette according to company standards;
- Respond proactively to the needs of external and internal customers;
- Perform the import customer service tasks including major priorities;
- Reply enquiry from POL about B/L amendment;
- Answer incoming calls about import shipments;
- Check payment(including local payment and X-payment);
- Send D/O release instruction and monitor cargo status;
- Distribute and reply emails timely in shared mailbox;
- Handle import idle full to minimize the idle days;
- Calculate and collect D&D;
- Manage D&D dispute, M&R dispute;
- Handle exceptional(cargo claim, abandon, re-export, lost B/L);
- Arrange Carrier Haulage;
- Send weekly forecast;
- Prepare weekly import performance report;
- Keep SOP updated for the assigned tasks ;
- Coordinate with OP/SSC/Sales teams for smooth cooperation;
- Enhance customer satisfaction from customer visit and survey;
- Carry out any other ad-hoc tasks assigned by the manager.

REQUIREMENTS AND SPECIFIC SKILLS:

- University Graduate, Good communication skills and teamwork;
- Customer Oriented, Proactive and willing to take ownership;
- Good problem solving skills;
- Constant care on all processes;
- High compliance of business practices and regulations. 举报 分享

CMA CGM (China) Shipping Co., Ltd. Shenzhen Branch
法国达飞海运集团是在集装箱运输服务领域内处于世界领先地位的跨国公司。从马赛启航，今天的达飞已将法国的旗帜驶入全世界每一片海域。
全球员工20,000人，在160多个国家的400多个港口拥有655家分支机构，旗下船队拥有集装箱船舶474艘。
自1992年进驻中国以来，依托集团雄厚的航运实力和覆盖全球的服务网络，我们在中国注册的三家公司：达飞轮船、达飞物流及达飞船舶的全体1700名员工竭诚致力于为中国市场及每一位客户提供更优质、更高效、更专业以及更个性化的航运及物流服务。

Operating a fleet of 474 vessels, the CMA CGM Group serves more than 400 ports around the world. CMA CGM aims to provide to customers all over the world a proactive and innovative global carrier services combining quality and high performance with protection of the environment.