深圳招聘

Mission:
- Managing and implementing external service partner processes within the assigned IPB of division HIM or CP products nationwide following ESP guideline and CS process. Following SLC H CS China defined strategy and business objective, to enable ESPs to achieve and expand CS competitiveness with professional services to ensure highest customer satisfaction. Managing all matters related to the dedicated IPB in HIM or CP that are assigned to ESP to service. Ensure highest performance of the equipments which ESPs are assigned responsibility

Dimensions:
- Reports directly to the CS ESP Manager;
- Responsible for their detailed functions described below and within the individual targets and performance parameter.

Contacts:
- Intern: Customer Service Representation, Technical Support, Logistic Administration, Service Field Force, Project Management, different administration personnel, Product Sales Team
- Extern: Customers, external service providers, Independent Service Organizations (Agents), Product Sales Dealers

Tasks:
1. Responsible for all service matters related to HIM products and IPB that are assigned to ESP for installation, preventive maintenance, service, update or upgrade.
2, Maintain highest customer satisfaction by properly coordinating various internal as well as external resources to provide timely, effective and cost-efficinet service to customers while keeping profitability within the framework of Siemens Healthcare, Customer Services;
3, Develop modality specific ESP strategy, implement ESP administration process (e.g. recruitment criteria, monitoring, evaluating and annual qualification, as well as termination to in-competent partners;
4. Support ESP to build up necessary service competence by proactively assessing needed manpower to cover geographically growing IPB of designated HIM products and qualified ESP engineers via training and various learning means;
5. Monitor ESPs' modality specific performance via supporting and coordinating internal and external resources, evaluate ESPs service quality on quarterly basis on KPIs defined by ESP management;
6, Ensure qualification and certification of the ESP who perform service on designated products in division HIM. Observing that only appropriate trained and certified personell perform the
service and maintenance at customer sites;
7. Handle customer complaint by good commnication with not only the customers but also all involved parties and by using all available resouces internally as well as externally to satisfy customers in accordance with Siemens regulations and guidelines. Furthermore, feedback the problems occure in the field to HQ or GG for quality improvement or process optimization;

Knowledge:
- Communication capability, organizational capability, presentation capability;
- Service / Project / Complaint handling experience;
- Experience in partner service activities;
- Management experience, operation management experience, long term experience within medical services, communication training;
- Experience with IT systems (ERP/SAP), MS.

提醒：
　　点击“西门子专属申请”，您将会进入西门子专属招聘系统，进入系统后您可以在页面右上方的下拉菜单，选择简体中文页面，并请遵循下面的规则设置您的系统密码。
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　　西门子医疗是全球医疗领域最大的供应商之一，是医学影像、实验室诊断、医疗信息技术和助听器等领域的领军者。西门子通过统一渠道向客户提供全方位诊疗产品和解决方案——从早期检测、诊断到治疗和后期护理。通过优化最常见疾病的临床工作流程，西门子还加快了医疗服务速度，提高了服务质量，增加了服务成本的有效性。同时，西门子也是创新型听力设备的市场领军者。

　　西门子致力于为中国全面提升医疗服务提供支持，西门子也一直强调满足中国不同地区与不同层次医院的需求，这包括从领先的医疗科研机构与医院，到病人流通量大的大型综合性医院，从城市社区医院到中小型乡镇医院的各种需求。