深圳招聘

职位描述：
RESPONSIBILITIES:

- Handle phone with proper etiquette according to company standards;
- Respond proactively to the needs of external and internal customers;
- Perform the import customer service tasks including major priorities;
- Reply enquiry from POL about B/L amendment;
- Answer incoming calls about import shipments;
- Check payment(including local payment and X-payment);
- Send D/O release instruction and monitor cargo status;
- Distribute and reply emails timely in shared mailbox;
- Handle import idle full to minimize the idle days;
- Calculate and collect D&D;
- Manage D&D dispute, M&R dispute;
- Handle exceptional(cargo claim, abandon, re-export, lost B/L);
- Arrange Carrier Haulage;
- Send weekly forecast;
- Prepare weekly import performance report;
- Keep SOP updated for the assigned tasks ;
- Coordinate with OP/SSC/Sales teams for smooth cooperation;
- Enhance customer satisfaction from customer visit and survey;
- Carry out any other ad-hoc tasks assigned by the manager.

REQUIREMENTS AND SPECIFIC SKILLS:

- University Graduate, Good communication skills and teamwork;
- Customer Oriented, Proactive and willing to take ownership;
- Good problem solving skills;
- Constant care on all processes;
- High compliance of business practices and regulations. 举报 分享

CMA CGM Logistics is the full subsidiary of the CMA CGM Group, who ranks among the top THREE leading groups in world's liner shipping with 60 offices in China.

We can better cater the logistics needs of our clients and can practically offer the "One-step Solution" - from the traditional multi-modal transportation, warehousing and distribution, to the more in-depht services throughout the supply chain, convering sourcing, vendor management, order processing, IT information management and control.
We have been earning high reputation in the industry and prove to our clients how we can assist to solve their logistics problems, improve their operation flows and bring down the cost lines.

Our team has an average of over 10 years' experience on supply chain management and logistics.

Interested parties please send full C.V. to following address or email to us.
Please indicate the position/location you are applying for us.