深圳招聘

职位描述：
Position: Core Support Technician (SMS Messaging Platform)

General Introduction

We are the leading cloud provider of mobile messaging and payment, with 48 offices on 6 continents serving 120.000+ business clients worldwide. We're looking for people enthusiastic for the challenge of supporting a world-wide customer base, helping thousands of businesses connected to Infobip’s global telecommunications platform to achieve their business goals and grow together with Infobip for mutual benefit. You'll work with SQL, perform some programming and scripting, use complex internal tools for monitoring and administering Infobip’s Cloud Messaging Platform, as well as employ multidisciplinary ICT competencies and skills.

Job Responsibilities

1. Providing accurate information and solutions to our clients. Maintaining a high level of professionalism and quality in order to successfully satisfy each of their needs in varying critical and non-critical situations.
2. System and performance monitoring by overseeing key performance indicators (KPIs) of the Platform and reacting according to issue criticality and availability of internal resources.
3. Understanding the overall system architecture to suggest implementation of monitoring systems and rules to proactively prevent downtime and performance issues.
4. Providing feedback to our internal teams of engineers. This includes gathering specification, service verification and field testing in order to improve our products based on the evolving needs of our clients.


Desired Skills and Experience

1. 3 years working experience in the telecommunication/IT industry holding technical support related position, Fresh Graduate is welcomed;
2. Good knowledge of SQL language;
3. Good knowledge of coding;
4. Basic knowledge of programming logic;
5. Basic knowledge of computer networks;
6. High communication skills when dealing with clients and colleagues;
7. Written and spoken fluency in English and Mandarin Chinese is a must;
8. Analytic approach to technical problem solving in a dynamic environment;
9. Team dedication;
10. Flexibility for specialization training and education outside of China.

Career Progression Benefits

Learning & Development – Our Core Support Technician will go through an extensive training. Employees from HQ will travel to China to conduct training or you will be traveling to HQ to have the training depends on the scenarios.

Awesome Clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more.

Social Welfare – We provide 20 days annual paid holiday, 14 days annual sick leave and commercial insurance with international coverage.

Annual International Trip – All employees in Asia Pacific region will travel to Malaysia once a year to have the annual ceremony, where internal meetings and parties will be held. 举报 分享

Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 10+ years, we’ve grown into an Engineering Powerhouse with 60+ offices in 6 continents and over 2,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!