深圳招聘

职位描述：

Job description 工作描述

• To provide the highest level of customer service at all times and ensure quick and correct resolutions of customer issues + complaints.

持续为客户提供高质量的海运服务，确保迅速准确地解决客户的问题和投诉。

• To liaise with customers to ensure that all forwarding tasks are completed and customer standard operating procedures (SOP) and key performance indicators (KPI) are met at all times.

为客户提供一条龙的海运服务，确保所有的服务都符合SOP和KPI.

• To coordinate with all related parties to ensure a seamless customer service experience for all customers + stakeholders.

主动积极整合所有资源为客户提供全方位海运服务。

Your tasks and responsibilities 工作任务与责任

• To accept export bookings and complete all system entry requirements accurately and on time including all financial administration tasks including correct and timely profit share with overseas stations.

完成订舱后，准确及时地在所有系统中录入相应的资料。

• To deliver the highest level customer experience at all times with a clear focus on customer service + retention.

持续为客户提供高质量的海运服务。

• To liaise with all stakeholders to ensure loading and export clearance tasks are completed correctly and on time.

主动积极联系内外不同的相关部门，保证装船和出口通关顺利及时进行。

• To implement and follow customer standard operating procedures (SOP) and key performance indicators (KPI) at all times.

严格遵守客户的SOP和KPI要求。

• To ensure correct data quality within internal systems at all times.

保证公司内部所有系统的数据准确。

Your skills and experience 技能及经验要求

• College graduate or above, major in International Business or Supply Chain.

大专学历或以上，物流管理，国际贸易或相关专业。

• 2 years basic seafreight operational and customer service experience, familiar with international trade terms. Excellent fresh graduate is considerable.

2年以上海运操作和客服经验，熟悉国际贸易条款，也欢迎优秀应届毕业生。

• multi-national working experience is advanced.

有跨国企业的工作经验优先考虑。

• Customer service minded with good Customer complaint resolution skill.

良好的客户意识。

• Sound communication skills.

良好的沟通能力。

• Good command of written English.

英文书面表达流利。

职能类别： 船务/空运陆运操作 货运代理

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Kuehne+Nagel was founded in 1890. With 78,000 employees at 1,300 locations in over 100 countries, Kuehne + Nagel is one of the world's leading logistics companies. We shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions.

Since opening our first office in Hong Kong in 1965, Kuehne+Nagel has operated in Asia Pacific Region for over 50 years, and has built the knowledge to deliver bespoke supply chain solutions for customers. Today we have expanded to a network of over 3500 employees across more than 30 locations in Greater China – all strategically positioned to service our customers.

Join us, together we shape the future of logistics.

德迅成立于1890年，是全球首屈一指的物流服务公司。我们在全球拥有约78, 000名员工，业务遍及100多个国家的1,300个地点。我们致力于通过提供创新的、符合可持续发展目标的物流解决方案来创建人与货物之间的紧密联系，从而塑造一个崭新的物流世界。

1965年，我们在香港开设了亚太区的***个分站。50多年来，德迅一直致力于在亚太区为客户提供最卓越的供应链解决方案。目前，德迅在大中华区已开设超过30个分站，员工数量超过3500 人。

如果您正在寻找一份有挑战性和有价值的职业，并希望与德迅共同成长，请关注我们的招聘信息并踊跃申请。


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其他福利：
五天工作日、双休；
依法享有法定假11天/年、带薪年休假12-25天/年、带薪病假、婚假、病假、产假、丧假、配偶陪护假等假期；
依法缴纳社保、住房公积金，为员工及其子女提供商业保险；
享受年终双薪；
每年根据经营效益及员工工作绩效发放奖金（非固定奖金）；
为符合落户条件的员工办理深圳户口，两年以上服务年限的优秀员工免费办理；
完善的员工培训及员工发展项目；
多样化的员工活动，及节日福利。