深圳招聘

职位描述：
Job Description
1.Responsible for the administration, and deployment of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and other common enterprise applications.
2.Perform advanced troubleshooting and provide support to end users on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person.
3.Take ownership and fulfill Day to Day incidents and Service Requests. Provide Customer updates and communications on a regular basis and update tickets with CA.
4.Follow all established standards and procedures for example: new hire, off-boarding, approvals and asset management processes.
5.Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades.
6.Patch all Desktop/laptop to meet company PCI complaince
7.Work with vendors as required resolving incidents or requests related to applications, computer hardware, tablets, or peripherals.
8.Coordinate and manage software updates as required on computers systems to sustain appropriate system performance and security compliance..
9.Create technical documentation related to system configurations, process, procedure, and knowledgebase articles.
10.Participate in team meetings, training and other activities for continuous improvement and team support.

Required Experience
1.2+ years of experience in a Desktop Support role within an enterprise, geographically diverse organization supporting Windows 7 8 and 10, Microsoft Office, and Active Directory
2.A collaborative team member with excellent customer service skills
3.Ability to provide clear/concise communications to customers, all levels of the organization and project teams
4.Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patch management - Microsoft Deployment Toolkit, and Windows Deployment Services.
5.The ability to constantly adapt to a fast paced, ever changing technology landscape filled with tablets, smart phones, business specific applications, cyber security threats and a wide array of desktop computing hardware/software.
6.Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.
7.Experience in technical writing, specifically documenting technical configuration and troubleshooting information.
8.Experience with SCCM/Bigfix is preferred
9.Experience in ITIL is preferred
10.Able to work on flexible hours and responsible for 24x7
11.Good language skills in writing and speaking 举报 分享

信必优是全球领先的软件产品研发、解决方案和外包服务提供商。公司拥有全方位的服务能力，为客户提供完整的研发即服务（rdaas）、行业解决方案和全套的it外包服务来驱动、加速和优化其业务。公司致力于为全球客户构建先进的信息化平台和架构，凭借一流的开发能力、严格的流程管理和先进的实用工具保证质量和进度，有效地降低项目成本和风险，最终交付高性价比的项目成果。信必优是您值得信赖的长期技术合作伙伴！

2013年信必优与福瑞博德公司合并：合并后的公司成为全球最大的软件产品开发公司之一，在欧美及亚太区拥有2000余名员工，100多个客户，以及15个研发交付中心。如今信必优的研发解决方案和服务能力会扩展延伸到正经历巨大变化的重要行业和领域，如金融服务业、媒体、旅游以及电子商务等。

信必优凭借多年的行业经验和全面的专业技能，获得了行业评级机构和质量与安全认证机构的认可。从2008年至今，公司已多次被世界著名的服务外包组织和评级机构如Global Services、IAOP等列入全球服务外包百强的名单。我们通过的业界领先的质量与安全认证包括CMMI-Dev Level 5、CMMI-SVC Level 3、ISO 27001和ISO9001等。

我司在薪酬福利方面操作很规范，五险一金都会为员工购买，同时会给员工买一份商业保险。为增强员工对企业的归属感，我司也在不断努力，定期举办outing 活动，每月有组织员工的聚餐，员工生日和过节有对应的活动和过节费等。同时，公司为员工提供有很好的晋升机会。公司有专业的培训部门，定期的有技术及英文方面的培训。

公司招聘网页：http://careers.symbio.com.cn/
公司官方网页：www.symbio.com