FAE售前售后技术支持工程师
莱尔德电子材料(深圳)有限公司 Laird Technologies (Shenzhen) Ltd
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路
职位信息
- 发布日期:2012-12-24
- 工作地点:深圳
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:售前/售后技术支持工程师 售前/售后技术支持主管
职位描述
Position title: FAE for IAS
Location: Shenzhen or Shanghai
SUMMARY: Persons employed in this position are responsible for providing technical support, product training, and guidance in the promotion and selling of Laird antenna products. Work directly with all types of customers, sales teams, and internal departments to assist in identifying the best product solutions for our customers.
o Regularly attend customer design review meetings and provide technical design support for antenna solutions.
o Attend customer meetings, trade shows and technical symposiums and provide technical support for Territory Sales Managers, Sales Representatives and Channel Partners
o Utilize all product offerings, providing insightful and detailed solutions to best fit the customer's needs.
o Provide technical support and guidance to customer inquiries and sales team and follow up with customer technical requests as needed.
o Develop technical sales tools to promote our products. (i.e. application notes/data sheets)
o Develop and present high-level product training presentations for internal and external customers and sales teams.
o Act as the focal point for all technical support inquiries for sales and customer service.
o Field technical calls on a daily basis answering questions regarding current products, new applications, and new product opportunities.
o Field general technical questions about Laird Technologies antenna products and services. Confidently address customer questions, product capabilities, specifications, part numbers and application guidelines.
o Interview customers to collect complete information regarding the technical requirements for their application.
o Identify and resolve customer issues by working closely with other members of the sales team and colleagues from a range of departments such as: engineering; product management; production; distribution; quality assurance; and others. This includes engagement of colleagues from other PBU's within Laird as needed.
o Attend tradeshows and other promotional venues as required.
o Maintain proficient work skills to ensure Laird Technologies competitiveness in a dynamic global business environment. May require some travel to customer and Laird sites providing specific design solutions.
o Adhere to quality and safety systems or maintenance of quality and safety standards.
Required Skills:
o Excellent time management skills
o Exhibit understanding of the cross-functional relationships between inter-company groups and the expertise required to take a product through development and into production.
o Ability to absorb product knowledge of all Laird Technologies products
o Demonstrated experience understanding RF and antenna communications concepts
o Ability to conduct needs assessments to determine accurate understanding of customer requirements
o Good communication skills, both oral and written
o Attention to detail
o Strong analytical and problem solving skills
Required Experience:
· Excellent English written and oral communications. Additional language skills are a plus (Mandarin, Japanese, Spanish)
· Must be proficient not only in the technical understanding of RF and antenna design concepts, but also pocesses the ability to clearly communicate these concepts to both technical and non-technical customers and colleagues in a way that they can easily comprehend.
· Excellent technical writing skills-take information from sales and engineering and develop white papers and success stories
· prior experience in RF at another antenna company may be beneficial especially in the systems design and Distributed Antenna Systems (DAS) design and installation and Back-Haul (BWA) products and applications.
· Ability to travel domestically and internationally as required.
公司介绍
作为莱尔德集团控股公司(Laird PLC)的子公司,莱尔德科技(Laird Technologies)注册于美国的特拉华州,通过并购一些世界领先的电磁干扰屏蔽产品(EMI)、导热产品和无线天线产品的品牌而形成今天的规模。我们的优势在于旗下公司的成功,如APM、Bavaria Elektronik、Instrument Specialties、R&F Products、BMI、Magnes、Orcus、Warth、Thermagon、Centurion、Cateron、Melcor、RecepTec、Antenex、Steward、Supercool、Aerocomm, Cushcraft、M2Sys以及最近的Ezurio。公司总部位于美国密苏里州圣路易斯,在美国、中国、捷克共和国、德国、香港、印度、日本、韩国、马来西亚、墨西哥、新加坡、瑞典、台湾和英国均设有制造工厂、销售、工程设计和研发中心。
莱尔德科技(Laird Technologies)的持续增长是由于我们不断努力,通过我们的提供卓越的价值产品,并努力成为最快和最好的合作伙伴。这种承诺适用于我们所有的员工及客户。
我们承诺:
·尊重员工,并遵守业务所在国家的所有法律要求的人事政策。
·以诚信、正直及职业道德为原则,处理与客户、供应商及员工之间的关系和事务。
·在执行有关健康、安全和环保的所有行业标准的同时,为全球所有员工提供一个安全的工作环境。
联系方式
- 公司网站:http://www.lairdtech.com
- 联系人:HR