深圳招聘

职位描述：

Position: Senior Specialist Warranty Claim Processing
Division: Aftersales
Location: Beijing

• Responsibilities:
  Execute all warranty related documentation and Assistance in advising dealers on warranty related issues


• Processing dealers warranty claim, weekly credit


• Handling warranty related inquiries and solving discrepancies from dealers efficiently and effectively


• Issue of warranty/goodwill authorisations as required


• Enhance communication with AG colleagues and Technical support to decrease failure rate of warranty claim


• Assist in steering of recall campaign, full information package to dealers before public announcement


• Collaborate with IT Dept. for system improvement, issue new CR, function design confirmation and UAT support


• Monitor WIT problem and report to IT to get solution and ensure claim processing smoothly


• Coordinate with Finance & IT for payment automation efficiency to ensure payment release timely


• Update warranty basic and advanced training material timely and set test for Certification


• Coordinate with Training Academy for warranty course & certification plan


• Carry out warranty basic and advanced training for dealer warranty staff


• Reduce unnecessary warranty repairs in dealership


• Carry out warranty audits on-site of dealership as planned


• Other tasks assigned by line manager

Qualifications:

- Bachelor and above degree with major in Vehicle Engineering, Economic, Commercial or equivalent

- 3-5 years’ relevant working experience in automotive aftersales, product quality, supplier quality assurance

- 1-3 years’ work experience within Multi-national Company preferable

- 1-3 years’ BMW warranty claim processing experience

- 1-3 years’ Experience with BMW warranty training

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华晨宝马汽车有限公司成立于2003年5月，是宝马集团和华晨汽车集团控股有限公司共同设立的合资企业。业务涵盖BMW品牌汽车在中国的生产、销售和售后服务。华晨宝马在辽宁省沈阳市配有先进的生产基地，在北京设有分公司，销售和服务网络遍及全国。合资公司现有员工约2万人，本土供应商超400家，连续15年成为沈阳***纳税企业。
华晨宝马沈阳生产基地是宝马全球生产网络中规模***的生产基地。目前，生产BMW 1系运动轿车、BMW 3系（含长轴距及标准轴距）、BMW 5系Li（及插电式混合动力）、BMW X1长轴距（及插电式混合动力）、BMW X2、BMW X3及华晨宝马首款出口全球的世界车型创新纯电动BMW iX3。2020年，华晨宝马大东及铁西两家整车厂共生产了超过60万辆BMW汽车。