深圳招聘

职位描述：
工作职责
ASSIGNMENT
Customers
My priority is to give our customers a positive payment experience by ensuring:
the check-out area is in shape as new,
our check-outs are efficiently equipped at all times throughout the day,
co-workers are ready and available to help customers.
I secure our check-out co-workers have the knowledge, confidence, responsibility, authority and desire
to support customer payment and that they achieve this in an efficient and simple way.
I am available to support the check-out co-workers when they cannot resolve a customer’s need, dealing
positively and quickly with issues raised by our customers.
I spend my working time in the check-out area, supporting the check-out co-workers and ensuring
customers leave with a positive impression of the IKEA store and want to come back and shop more
frequently with us.
I follow up on the queuing policy and waiting times in the check-out area and take action to ensure we
keep the agreed goals.
I guide customers to the appropriate check-out.
I ensure spot checks are conducted every day, securing proper payment from customers.
I ensure our store is a safe and secure environment at all times for visitors and co-workers.

Commercial/Business
I optimise the relationship with our customers when they are paying for products in order to increase
customer satisfaction and create the desire for them to want to return and shop with us. I do this by:
acting on customer feedback in order to make improvements to our service.
understanding the importance of accurate stock inventory and coaching the check-out co-workers to
have this knowledge.
working with my manager to identify root cause of recurring problems, agreeing and implementing
improved ways of working and following-up to ensure we have been successful in resolving the
problem for future customers. Where appropriate I work with my colleagues in other functions to
implement changes which will improve our customers’ satisfaction.
educating my team to understand the IKEA Concept, and ensuring that they read and use the
appropriate manuals and other education tools to help maximise our customers’ shopping
experience.
contributing to the check-out action plan and taking ownership for my part in its delivery.

People
Through my own example, I actively work to secure the IKEA culture
I ensure there is the right number of co-workers in the right place at the right time to run the checkout
area successfully.
I make sure that the agreed schedule for the day is kept.
I am available to help and support colleagues when needed.
I work together with other functions to improve the shopping experience for our customers in order
to generate more sales.
I value other colleagues’ ways of working and I learn from those who work differently to me.
I pass on my knowledge to colleagues and encourage them to do the same.
I keep my colleagues informed so that they can perform their roles effectively.
I am responsible for my own development and look to my manager to support me in improving my
competence.

Financial
I know our check-out action plan and support the goals and targets given to me by my manager,
which ensures the delivery of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
I have an overview of the store and customer relations action plans and understand how our action
plan supports the achievement of these.
I constantly monitor our performance against agreed goals, adapting and taking action when
required.
I understand the impact of my actions on the financial results of my area and know which results I
have influence over and how to balance this with the needs of my customers.
I follow cash handling procedures to ensure the security of money handling.
I look for more effective ways of working to reduce costs.

任职资格
Experience and skill
1 At least 2 years of related experience
2 Self-reliant and motivated with a proven ability to work
as part of a larger team
3 Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available
4 Ability to plan staffing of cash line according to the customer flow.
5 Experience of actively meeting customer needs through understanding your customers in a service
industry
6 Experience of working in a fast-paced environment
7 Ability to adjust the style of communication to get the message across to the receiver
8 Confident decision-maker
9 Ability to read and understand written English 举报 分享

英格卡集团（原名宜家集团）是全球领先的家具及家居用品零售商，致力于实现宜家愿景—为大众创造更美好的日常生活。提供种类繁多，美观实用，老百姓买得起的家居用品。英格卡集团的三大主营业务包括：宜家零售、英格卡投资和英格卡购物中心。
宜家深圳商场位于深圳市南山区北环大道，现正招募对零售和家居生活有热情的小伙伴加入我们。