深圳招聘

职位描述：
Responsibilities:
? Capable to have a conversation with the user and SD to understand the issue and troubleshoot the problem. Escalated to a higher level if necessary.
? Gather enough information to analyze and troubleshoot the problem (constant communication with the Service Desk Team, lead specialists, other IT Support Groups (including escalation) and research.
? Open communication with other IT support levels to address the issue. Capable to look for solutions internally through the IT Organization and externally
? Participate IT implementation and enhancement project, understand the IT Roadmap for a project or task
? "Being as well able to take 'on-the-job' training, apply it and document as required;
? IT related documentation created / prepared"
? Should be familiar with the approved suppliers via Catalog or to address it to the corresponding group that is responsible for (e.g. Asset Management, Client Devices, SRM Catalogs, etc.)

Requirements：
? Bachelor degree or above in relevant fields;
? 2years or more years’ experience
? Must be able to operate Microsoft Certified Master (MCM), Microsoft offices, Windows Server, CCNA - CISCO, VMWARE, Open Source – Linux
? Good attitude, good communication skills and self-discipline
? Good command of both written & spoken English. 举报 分享

欧司朗是全球两家领先的照明产品制造商之一。欧司朗产品线涵盖了小至零部件的整个价值链 — 包括灯泡、电子控制装置和光电半导体（如发光二极管（LED）） — 以及灯具、照明管理系统和照明解决方案。欧司朗是一家跨国公司，截至 2014 财年底，在全球总共拥有超过 34000 名员工，年产值超过 51 亿欧元。其中，超过 70% 的收入来自高能效产品。100 多年以来，公司的业务活动一直着眼于照明产品 — 并借此提升人们的生活品质。