客户服务专员
达瑞斯贸易（深圳）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2017-07-29
- 工作地点：深圳-福田区
- 招聘人数：1人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语 良好 普通话 熟练
- 职位月薪：4-6千/月
- 职位类别：客服专员/助理 咨询热线/呼叫中心服务人员
职位描述
职位描述：
Major Duties & Responsibilities
1. Act as initial point of contact to customers and able to introduce the company and product/service offerings.
2. Receive calls and emails from internal and external customers, and proactively communicate with related colleagues to collect the information needed and reply to customers on time.
3. Create Customer Complaints/Questions Database and keep track of each item until it is closed.
4. Clearly document actions taken to solve the complaints/questions and build a Case Study manual.
5. Closely connect with Product Supply Team and Sales Team to learn products and customer information to enhance customer’s satisfaction.
6. Complete special projects as assigned.
Required Knowledge, Skills & Abilities
1. Diploma or Bachelor’s degree in Business Administration, International Trade or Business English.
2. Good at using Microsoft Word, Excel, PPT etc.
3. Good communication skill and able to coordinate and organize multiple parties to reach a shared goal.
4. High sense of urgency and demonstrated ability to escalate issues appropriately to leaders.
5. Strong customer service attitude, highly organized with great attention to detail.
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Major Duties & Responsibilities
1. Act as initial point of contact to customers and able to introduce the company and product/service offerings.
2. Receive calls and emails from internal and external customers, and proactively communicate with related colleagues to collect the information needed and reply to customers on time.
3. Create Customer Complaints/Questions Database and keep track of each item until it is closed.
4. Clearly document actions taken to solve the complaints/questions and build a Case Study manual.
5. Closely connect with Product Supply Team and Sales Team to learn products and customer information to enhance customer’s satisfaction.
6. Complete special projects as assigned.
Required Knowledge, Skills & Abilities
1. Diploma or Bachelor’s degree in Business Administration, International Trade or Business English.
2. Good at using Microsoft Word, Excel, PPT etc.
3. Good communication skill and able to coordinate and organize multiple parties to reach a shared goal.
4. High sense of urgency and demonstrated ability to escalate issues appropriately to leaders.
5. Strong customer service attitude, highly organized with great attention to detail.
职能类别： 客服专员/助理 咨询热线/呼叫中心服务人员
公司介绍
达瑞斯
联系方式
- 公司地址：地址：span泰然工贸园