深圳招聘

职位描述：
500强美国上市互联网电商公司招聘客户服务专员，行业内全球最大的互联网平台，服务全球超过200个国家的客户。
公司提供舒适的办公环境，清晰的职业发展路径和良好的职业培训，期待你的加入！
工作内容：
1.通过电话、邮件或传真解决客户预定前后的咨询；
2.更改、调整或取消系统中已经生成的客户订单；
3.通过电话主动外拨给客户或商家安排特别事项；
4.作为客户和商家的桥梁解决客户投诉问题；
5.为客户提供优质服务以提升客户满意度；
工作技能：
1.优秀的沟通技巧；
2.良好的问题解决能力；
3.责任感强
4.独立解决问题的能力；
5.客户服务意识
6.中英文或者粤语英文沟通流利
7.能接受工作时间翻班安排
薪资福利：
1.提供13薪，薪资结构：基本薪资 + 季度绩效奖金
2.15天带薪年假（除法定节假日之外）
3.补充医疗保险
4.午餐补贴，员工旅游补贴
Job TItle : Customer Service Executive

Position : Customer Service Executive Mandarin & English

Main Responsibilities:
? Handle pre and post reservation inquiries by phone, e-mail and fax;
? Modify, change and/or cancel existing reservations;
? Outbound calls to hotels/guests to arrangement special requests;
? Liaison between guest and hotel to resolve complaints;
? Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills
? Excellent communication skills;
? Excellent commercial selling skills;
? Problem solving;
? Sense of responsibility;
? Independent and customer friendly.

Our ideal candidate is:
? Experienced with internet and hotel industry;
? Fluent in both written and spoken English;
? Native speaker of Mandarin;
? Available Full-time and flexible in work schedule;

Position : Customer Service Executive Cantonese & English
Main Responsibilities:
? Handle pre and post reservation inquiries by phone, e-mail and fax;
? Modify, change and/or cancel existing reservations;
? Outbound calls to hotels/guests to arrangement special requests;
? Liaison between guest and hotel to resolve complaints;
? Manage relationships with hotels by providing high levels of customer service and account management support.

Required Skills
? Excellent communication skills;
? Excellent commercial selling skills;
? Problem solving;
? Sense of responsibility;
? Independent and customer friendly.

Our ideal candidate is:
? Experienced with internet and hotel industry;
? Fluent in both written and spoken English;
? Native speaker of Cantonese;
? Available Full-time and flexible in work schedule;

What benefit we have :
1. 13th Month Salary guaranteed
2.15 days annual leave
3.supplementary medical insurance
4.4 week full time training 举报 分享

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。