深圳招聘

职位描述：
Responsibility:
1、Collection on delinquent accounts by calls & email and attend regular AR review
通过电话及邮件进行逾期账户的催收并参加定期会议
2、Document all communication with customers in Oracle
在系统中记录所有与客户间的沟通
3、 Analysis of non-payment cases to propose & improve process
分析未付款情况以提出和改善流程
4、 Monitor and maintain assigned accounts
监控和维护指定客户
5、Solve account discrepancies by investigating documentation, payments, refunds or adjustments
通过调阅文件，付款，退款或调整来解决账户差异
6、Strictly follow up Account Receivables processes & support process alignment, enhancement and business control
严格遵循应收流程，增强和业务控制
7、Answer customer’s questions in professional manner
专业并友善的回答客户提出的问题
8、Establish and maintain effective and cooperative working relationships with sales and customers
与销售和客户建立并保持有效合作的工作关系
9、 Perform other tasks and projects as assigned
执行分配的其他任务及项目
MAJOR CHALLENGES:
1、To learn and implement NI collection policies and procedures
学习贯彻NI政策及流程
2、 Effective communication with internal employee
有效地与内部员工进行沟通
3、 Assist to supervisor for analyze and evaluate risk of delinquent accounts
协助主管对逾期账户进行分析评估
KNOWLEDGE AND EXPERIENCE REQUIRED:
4、Excellent communication and interpersonal skill, Good English language skills both verbal and written
具备良好的沟通技巧，英文口语及书写能力
5、Working experience or internship in credit collection and AR department
有应收或催收部门工作及实习经验
6、High level of PC skills, preferably using Excel and MS Word
办公软件Word/Excel操作熟练
7、 Familiarity with Oracle
了解Oracle软件
8、Finance/Business role or good communication skills in previous job experience would be preferred
财务/商务岗位或以往工作中具备良好沟通技巧优先
PERSONAL QUALITIES AND SKILLS:
1、 Ability to work on own initiative, good relationship with team member
具备自主工作的意识，与团队成员保持良好关系
2、 Able to work under pressure
能够在压力下完成工作
3、Good analytical are required
良好的分析能力
4、Strong customer focus and attention to details closely
对于客户有着强大的关注力以及注重细节
5、 Good problem solving skills, confidence
自信并妥善处理问题
 

Japanese and Korean speaking individuals are also welcome to apply
也欢迎会说日语或韩语的应聘者进行申请 举报 分享

上海合杰人才服务有限公司（简称“上海合杰”）
上海东浩兰生国际服务贸易（集团）？上海外服（集团）有限公司的全资子公司，致力于打造以业务流程外包（BPO）服务为核心的全方位业务流程解决方案而成立。
基于上海外服全国***的人力资源服务网络，合杰通过专业化、规范化的管理流程及先进的IT技术和系统支持，为客户实现服务的增值。将客户从繁琐的非核心事务工作中解放出来，将更多资源投入到核心业务中。