深圳招聘

Position:IT专员-Service Desk Technician

Location:ChongQing



Summary: Entry level position responsible for providing Tier 1 technical support to investigate and resolve end-user incidents. Perform routine hardware/software adds, moves and changes. Provides exceptional customer service



RESPONSIBILITIES

Receive incident request calls from the customers and service that call either by resolving on point of contact, or passing the call to the most appropriate person for resolution.
Assits with the monitoring of the progress of the incident from inception to resolution and to keep customers informed of the progress of their incidents
Escalates incidents to the Service Desk Manager, Service Desk Lead or other IT Infrastructure Teams using predefined procedures where the resolution falls outside agreed targets.
Resolve Tier 1 issues by following predefined processes, procedures and work instructions.
Enforce and support all Laird Technologies’ IT policies and procedures.
Adhere to quality and safety systems or maintenance of quality and safety standards


REQUIREMENTS

Knowledge of Microsoft Operating Systems and applications.
Knowledge of network protocols.
Excellent verbal and written communication skills.
Exceptional Customer Service skills
Effective time management skills.
Good understanding of IT infrastructure and architecture so that a clear definition of problems can be created and passed to the solution providers.
Prioritize and escalate calls based on knowledge of the business impact of the reported problems.
Remain abreast of new development in technology at Laird Technologies so that the customers can be assisted with incident resolution at point of contact.
Ability to work in a fast-paced environment.
Ability to troubleshoot issues in a systematic and efficient manner


EDUCATION / EXPERIENCE

Associate’s degree in computer science or related field is preferred. Experience may be considered in lieu of degree.
A minimum of 1 year of experience working with end-user support



Laird Technologies recognizes that an individual with a disability may require an accommodation to enable them to successfully perform a job function. Should you require such an accommodation, please indicate the job function and suggested accommodation. Laird will attempt to make reasonable accommodation.

莱尔德科技（Laird Technologies）为无线和其他高级电子装置设计和制造定制的高技术性能产品。莱尔德科技拥有全球领先的产品和服务，专业设计和供应电磁干扰屏蔽产品（EMI）、导热产品、机械驱动系统、信号完整性部件和无线天线解决方案，以及无线电频率（RF）模块和系统。为客户专门定制的产品应用于电子行业的各个方面，包括手机、电信、数据传输和信息技术、汽车、航空航天、家用电器、医疗和工业市场。

作为莱尔德集团控股公司（Laird PLC）的子公司，莱尔德科技（Laird Technologies）注册于美国的特拉华州，通过并购一些世界领先的电磁干扰屏蔽产品（EMI）、导热产品和无线天线产品的品牌而形成今天的规模。我们的优势在于旗下公司的成功，如APM、Bavaria Elektronik、Instrument Specialties、R&F Products、BMI、Magnes、Orcus、Warth、Thermagon、Centurion、Cateron、Melcor、RecepTec、Antenex、Steward、Supercool、Aerocomm, Cushcraft、M2Sys以及最近的Ezurio。公司总部位于美国密苏里州圣路易斯，在美国、中国、捷克共和国、德国、香港、印度、日本、韩国、马来西亚、墨西哥、新加坡、瑞典、台湾和英国均设有制造工厂、销售、工程设计和研发中心。

莱尔德科技（Laird Technologies）的持续增长是由于我们不断努力,通过我们的提供卓越的价值产品，并努力成为最快和最好的合作伙伴。这种承诺适用于我们所有的员工及客户。
我们承诺：
·尊重员工，并遵守业务所在国家的所有法律要求的人事政策。
·以诚信、正直及职业道德为原则，处理与客户、供应商及员工之间的关系和事务。
·在执行有关健康、安全和环保的所有行业标准的同时，为全球所有员工提供一个安全的工作环境。