深圳招聘

Senior Customer Service Specialist客服高级专员（上海）
（世界500强顶级卫浴公司，行业排名第一，中端价格销售顶级产品，中国数家400人的工厂，丰富的海外培训机会和宽阔的发展前景）
Role Title:
Senior Customer Service Specialist
Department or Function:
Customer Service
Reports to Role(s):
Sales Coordination Manager

ROLE PURPOSE
1. Handle orders from B&Q and other key account/projects
2. Act as contact window who will communicate directly with customers/sales/factories/logistics for whole order process handling, delivery follow up and build customer loyalty
3. Support finance for overdue payment

ACCOUNTABILITIES
1. Act as contact window for customers, responsible for order processing, delivery follow up and provide professional commercial support to customers
2. Proactively follow up on payment and partial deliveries to realize max. sales revenue and help factory to reduce stock level
3. Deal with customer inquiries/complaints, communicate with sales/factory/logistics to solve customer issues and build customer loyalty
4. Forecast communication and order report preparation
Requirements on knowledge & skills:
Education/ Knowledge:
1. University degree in Business Administration, International Trade or equivalent
2. More than 3 years experience in customer service, with strong communication skills
3. Proficient in both written and spoken English
4. Knowledge of SAP is a plus

注：有做过相关建材超市业务的优先。

公司有班车

DB Talent is a European based recruitment company. Our Shanghai office opened in the 2001, and we have continually provided excellent professional service to our clients and candidates.