Customer Services Consultant--广西, 北海
嘉柏（中国）国际货运代理有限公司深圳分公司
- 公司规模：50-150人
- 公司性质：外资(欧美)
- 公司行业：交通/运输/物流
职位信息
- 发布日期：2012-08-31
- 工作地点：深圳-南山区
- 招聘人数：若干
- 职位类别：咨询员 客服主管(非技术)
职位描述
POSITION DESCRIPTION FOR CROWN ONSITE BEIHAI
TITLE : Customer Service Consultant
RESPONSIBLE TO :Global Mobility Service Account Manager
1. PRINCIPAL OBJECTIVE
？ Support Crown Global Mobility Service team to deliver accurate, timely, courteous, professional services for our corporate client with in alignment to Master Service Agreement.
2. DUTIES
？ Support Crown Global Mobility Manager and the team by carrying out various administrative duties including but not limited to:
- Assisting with processing of client’s related payments checked and verified by Crown prior to approval and payment by client including housing rental, school fee, etc.
- Assisting with documentation sign off by client’s stockholders
- Assisting with check and verify the reimbursement of expat expenses
- Record all the expenses in Expense Management tracker on weekly basis
- Acting as Crown Contact Window to collect any service request from corporate HR or expat and allocate to responsible resources to deal with
- Assist with coordination of Real Estate agents and any other vendors.
- Coordinate a range of services including immigration, lease agreement signing process, orientation, home search, settling-in, tenancy management and repatriation in Beihai
- Track lease expiries & visa expiries utilizing Crown’s Interact technology platform
- Keep updating the relocation database for each cases
- Other duties as directed by senior management.
Required Knowledge, Skills, and Abilities
? Strong Administrative skills
? Computer proficiency
? Strong team player
? Strong customer orientation
? Good interpersonal and communication skills
? Commitment to company values
? Product knowledge and experience dependent upon the requirement and scope of required services from the account
? Initiative
? Ability to research and network effectively
We provide extensive training, attractive salary and benefits with housing allowance, and a career path within a fast-growing organization for employees. All of these are within a team-based working environment with active management support.
TITLE : Customer Service Consultant
RESPONSIBLE TO :Global Mobility Service Account Manager
1. PRINCIPAL OBJECTIVE
？ Support Crown Global Mobility Service team to deliver accurate, timely, courteous, professional services for our corporate client with in alignment to Master Service Agreement.
2. DUTIES
？ Support Crown Global Mobility Manager and the team by carrying out various administrative duties including but not limited to:
- Assisting with processing of client’s related payments checked and verified by Crown prior to approval and payment by client including housing rental, school fee, etc.
- Assisting with documentation sign off by client’s stockholders
- Assisting with check and verify the reimbursement of expat expenses
- Record all the expenses in Expense Management tracker on weekly basis
- Acting as Crown Contact Window to collect any service request from corporate HR or expat and allocate to responsible resources to deal with
- Assist with coordination of Real Estate agents and any other vendors.
- Coordinate a range of services including immigration, lease agreement signing process, orientation, home search, settling-in, tenancy management and repatriation in Beihai
- Track lease expiries & visa expiries utilizing Crown’s Interact technology platform
- Keep updating the relocation database for each cases
- Other duties as directed by senior management.
Required Knowledge, Skills, and Abilities
? Strong Administrative skills
? Computer proficiency
? Strong team player
? Strong customer orientation
? Good interpersonal and communication skills
? Commitment to company values
? Product knowledge and experience dependent upon the requirement and scope of required services from the account
? Initiative
? Ability to research and network effectively
We provide extensive training, attractive salary and benefits with housing allowance, and a career path within a fast-growing organization for employees. All of these are within a team-based working environment with active management support.
公司介绍
Crown Worldwide Ltd. is the largest privately-held group of companies in the world providing a full range of international relocation services. We are also a leader in business logistic, records management and warehousing services. We are seeking applications for our House Hold Goods division for the position of Customer Services Coordinator based in Shekou, Shenzhen.