深圳招聘

职位描述：
Essential Duties:
1. Provide Level 2 support through assessing and assigning Help Desk request via telephone and email, ensuring that all trouble tickets are handled in a controller manner while interfacing with the user community.
2. Diagnoses and resolves problems on all types of technology related hardware, software, and transmission devices/media.
3. Accurate trouble ticket creation and documentation within Service Desk Solution.
4. Participate in multiple simultaneous IT projects and assist staff in obtaining technical alternatives and setting targets for generating deliverables.
5. Support for handheld data devices such as iPhone, iPad and Blackberry.
6. Coordinate large desktop moves/deployments, application upgrades and new office setups.
7. Participate with managing and refining Virus response measures and mitigation.
8. Support for critical business applications.
9. Provide excellent customer service via telephone and in person.
10. Demonstrate excellent verbal and written communication skills.
11. Excellent interpersonal skills for interaction with internal and external staff.
12. Participate with the day to day Help Desk activities.
13. Participate in a rotating on call schedule which supports the critical services IT provides to our internal and external customers.
14. Participate with other tasks, assignments or projects as assigned by manager or IT Team.

Required Qualifications (Job Knowledge, Skills, and Education):
1. Proficient in conversational English and Mandarin.
2. A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Information Systems, Computer Sciences, or related technical field.
3. 3 - 5 years of related work experience.
4. Minimum of 3 years of experience with a help desk ticketing software (e.g., ServiceNow).
5. Minimum of 3 years of experience in technical position with primary responsibilities in user support in a Microsoft and Mac environment, which includes Windows 7/10, Mac OS X and MS Office Suite 2010/2013/2016; focus on Outlook.
6. Minimum of 3 years of experience managing Active Directory objects within Windows 2003/2008/2012 server.
7. Minimum of 3 years of experience in a technical position in a facility with standard network and server environment: of TCP/IP protocol, DNS, DHCP, WINS.
8. Strong working experience with troubleshooting basic TCP/IP issues, packet captures and traces.
9. Strong working experience with HP, Dell and Apple desktops and laptops.
10. Strong knowledge of various mobile handheld devices such as iPhone and Android.
11. Experience supporting Anti-Spam solution.
12. Ability to work effectively in a team setting as well as with minimal supervision.
13. Excellent organizational and project management skills, including ability to organize time and work on multiple tasks and follow through to completion of task or project.
14. Ability to learn quickly and work in a fast paced environment.
15. Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
16. Ability to follow a strict workflow process for QA and User Acceptance testing.
17. Ability to lift and carry computer equipment.
18. Ability to develop and maintain positive working relationships.
19. Willingness to work different shifts and extended hours as needed.
20. Candidate must possess strong interpersonal skills, written and verbal communication

Preferred Qualifications (if applicable):
1. Experience with O365 is preferred.
2. Experience working with Symantec Spam Manager or Message Labs is a plus.
3. A+ Certification, MCP (Windows) and or MCSE is preferred

福利待遇：
1、奖金：年底双薪，年度表现优异者将会得到更多奖金；
2、年假：入职享受年假8天，满2年增加3天上限20天，探亲假3天；
3、补贴：外出办事出差、个人晋升学历、技术、员工推荐、新生儿奶粉、重大医疗事故等；
4、旅游：公司组织每年1-2次的集体旅游，单身的帅哥美女们有可能在某个地方有意外的偶遇哦；
5、体检：每年一次对你全身心的检查，工作在辛苦也要有个健康的身体；
6、礼品：生日、端午、中秋等每个节日都有意外惊喜；
以上是部分福利待遇，更多请参考公司员工手册，您会发现还有更多意外惊喜 举报 分享

     WIT专注于中国市场，在金融服务，医疗保健，电子通信，尖端制造和高端IT服务行业等，得到众多中国地区跨国企业的信任与青睐。短短数年间，无论在Helpdesk & Service Desk外包、软件顾问外包和IT高端管理咨询方面均屡屡建树，行业口碑快速积累。
 
    WIT是全球首家在线IT服务的互联网平台。WIT价值核心在于:独树一帜地将国际标准化ISO20000及ITIL等IT服务管理体系及***实践融入到网站平台商业模式中。如果说网站只是”冰山一角”，那线下WIT自主开发(自主知识产权)了强大的IT服务管理信息系统(ITSM)群是支撑和管理庞大的跨区域IT服务客户的基石。面对广阔的中国及全球IT服务市场，WIT创造性地建立了IT服务领域的OTO(Online To Offline)商业模式。

    WIT倡导标准化服务产品管理，标准化服务流程管理以及标准化服务质量监控体系。在中国IT服务市场用极具创新的方式建立了自主的IT服务品牌及体系。

     WIT在全国一线城市和主要二线城市，全国有超过80家服务站和签约合作伙伴，提供全国统一的IT外包及管理咨询服务。全国客户均可通过400电话及www.51helpdesk.com (或www.itlaile.com) 服务平台得到国际一流的IT服务响应。 WIT成立近七年来，来自全球30多个国家的众多在华跨国500强公司成为了我们的长期签约客户。

    在全球IT巨头营业利润均不断下滑，行业人士不断追问IT服务行业出路到底在哪里的今天。WIT坚定并执着地将企业愿景确立为: “创建一流IT服务品牌，整合中国IT服务市场“。呈现全国统一服务形象、服务体系和服务流程。 确保行业领先的IT服务质量赢得客户的青睐。尊重客户，尊重人才，尊重股东。 承诺客户，承诺人才，承诺股东。 回报客户，回报人才，回报股东。