深圳招聘

职位描述：
督华科技海外市场部诚聘

Responsibilities:
1. Provide excellent customer service. Process American and European customers’ pre-sales inquiries, order tracking and post sales support requests both quickly and accurately.
2. Handle customer complaints and disputes professionally in order to keep customer satisfaction rates high and keep our selling accounts in good standing.
3. Collect and interpret customer related data and implement improvements in order to enhance our service and increase customer satisfaction.
4. Process routine internal documentation using Word, Excel and Visio.
5. Collect and summarize issues from your daily work and relay them to superiors and other internal departments, improving overall team efficiency and coordination.
6. Follow company’s ongoing business plan to increase customer loyalty, repeat sales and generally offer good customer care for both new and old customers.
7. Complete any other work arrangements as designated by your superiors with rapid execution.

Requirements:
1. Bachelor’s degree or above, preferably with a focus on marketing or international trade with an ability to quickly learn new skills.
2. An interest in international e-commerce and foreign trade on a B2C platform with enthusiasm and a passion for customer interest.
3. Familiarity with European and American consumer shopping habits with a strong sense of good customer service.
4. High English proficiency, from letter writing through to oral English. Knowledge of business English is a necessity.
5. Good computer skills. Knowledge of Microsoft Office and other common office software is essential.
6. Patience, adaptability, sense of responsibility, capacity for quick learning and knowledge increase with a good sense of team spirit.
7. Experience with Amazon or other large third-party sales platforms with B2C customer service experience preferred. New graduates with outstanding ability will also be considered.

Benefits of Employment:
1. Competitive salary.
2. Fair promotional system in place. Your advancement in the company depends solely on your performance rather than current company position.
3. A chance to develop your skills into management and team leader roles.
4. A fair bonus system that takes into account both personal and company performance.
5. Statutory benefits: Insurance payments, statutory holidays (holiday days may need to be adjusted depending on role and job requirements).
6. Company trips for team building, development and networking opportunities.
7. 5 days paid annual leave each year.

岗位职责

1.提供良好的客户服务，快速处理及准确回复欧美客户的邮件，包括提供售前咨询、订单追踪信息和解答售后问题等；
2.妥善处理客户投诉与纠纷，提高客户满意度&账户好评率，保持账号良好运行状态；
3.搜集和统计客户相关数据，参与客户服务满意提升策划和推行；
4.日常工作的流程及细则文档维护（Word/Excel/Visio等相关办公文档）；
5.收集和总结问题，反馈给上级，与相关部门沟通，提高团队的效率和整体协调度
6. 根据公司经营计划，执行、落实新老客户营销与关怀活动,提高客户转化率、重复购买率和客户忠诚度；
7.完成上级的其他工作安排，执行迅速

岗位要求

1.本科或以上学历，市场营销，国际贸易，英语等相关专业或擅长其中之一，并能快速学习掌握所需技能；
2.有志于国际电子商务行业，并对B2C平台外贸客服有浓厚兴趣和工作热情；
3.熟悉欧美消费者购物习性，客服服务意识强，能够解决客户在购买前、中、后遇到的各种问题；
4.有一定的英语口语基础，英文商务信函写作熟练、具备良好的理解和书面表达能力，较强的商业意识；
5.电脑操作熟练，英文打字速度快，精通Word、Excel和Visio等常用办公软件；
6.良好的耐心和责任心，较强的学习能力、应变能力，执行力，良好的团队合作精神；
7. 有Amazon或其他大型第三方B2C销售平台客服经验者优先，应届毕业生能力优秀者亦可考虑； 举报 分享

督华科技有限公司于2008年创立于中国深圳，是一家专注于户外运动、美妆工具、时尚电子产品的电子商务外贸企业，一直致力于为全球消费者及商家提供一个基于互联网的商品贸易整合供应链服务。通过创新的商业模式、完善的供应链体系、精准的网络营销技术，以DHL、UPS、EMS、Google等在内的全球合作伙伴为依托，秉承分享、自由、创新，将业务扩展到美国、英国、德国、日本、法国、意大利、西班牙等国家.
经过多年发展，督华科技现已是外贸电商行业的佼佼者，业务发展涉及亚马逊、ebay、速卖通等多个第三方国际平台。公司业绩每年以几何级的迅速增长。
督华科技努力为员工营造了一个良好的工作环境，鼓励他们不断变革创新，为客户提供优质的服务。督华科技关心员工的成长，肯定他们对公司的贡献。这些承诺都源于公司的企业精神：自由、分享、创新。
督华科技期待那些有志成为成功团队一员，工作态度主动积极、具有奉献精神的人士加盟，并致力于为我们的客户提供无与伦比的服务。加入督华科技，共同实践我们的使命：引领中国品牌走向全世界