Customer Quality Manager (APAC)
欧司朗企业管理有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：电子技术/半导体/集成电路
职位信息
- 发布日期：2017-03-14
- 工作地点：佛山
- 招聘人数：1人
- 工作经验：8-9年经验
- 学历要求：本科
- 语言要求：英语 精通 普通话 精通
- 职位类别：质量管理/测试经理(QA/QC经理)
职位描述
职位描述：
Job Responsibilities:
? Drive a resolution together with BU QM and other related functions for the claims happened in APAC region, if needed by using 8D method.
? Provide professional feedback on outcome of investigation to internal and external customers.
? Approve warranty payments when applicable.
? Conduct customer site visits as needed.
? Ensure that all claims handled are appropriately reported within CQM so they become part of the
? Feedback to the BU QM's. Escalate severe or critical failures according to process.
? Provide technical training / consultancy to BG CQM/Sales.
? QMiP role in Q-gate process regarding the customer feedback, technical input if in need.
? Evaluate the special warranties to be issued together with PM, BU QM, R&D, controlling and GC.
Job Required:
? Working experience in the lighting industry or an adjacent field (electrical and electronics, materials supplier industry) for 5 years.
? Ideally working experience with international teams for 1 year.
? Bachelor Degree on physical, lighting or equivalent technical area.
? Working experience in a technical hands-on function for 2-3 years. Preferred field is Quality Management with its sub-branches, but Engineering, Technical Marketing, or Regulatory are also possible. Project experience is a benefit.
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Job Responsibilities:
? Drive a resolution together with BU QM and other related functions for the claims happened in APAC region, if needed by using 8D method.
? Provide professional feedback on outcome of investigation to internal and external customers.
? Approve warranty payments when applicable.
? Conduct customer site visits as needed.
? Ensure that all claims handled are appropriately reported within CQM so they become part of the
? Feedback to the BU QM's. Escalate severe or critical failures according to process.
? Provide technical training / consultancy to BG CQM/Sales.
? QMiP role in Q-gate process regarding the customer feedback, technical input if in need.
? Evaluate the special warranties to be issued together with PM, BU QM, R&D, controlling and GC.
Job Required:
? Working experience in the lighting industry or an adjacent field (electrical and electronics, materials supplier industry) for 5 years.
? Ideally working experience with international teams for 1 year.
? Bachelor Degree on physical, lighting or equivalent technical area.
? Working experience in a technical hands-on function for 2-3 years. Preferred field is Quality Management with its sub-branches, but Engineering, Technical Marketing, or Regulatory are also possible. Project experience is a benefit.
职能类别： 质量管理/测试经理(QA/QC经理)
关键字： LED 灯具 Driver 客户质量 光源 电源 供应商 模组 8D
公司介绍
欧司朗是全球两家领先的照明产品制造商之一。欧司朗产品线涵盖了小至零部件的整个价值链 — 包括灯泡、电子控制装置和光电半导体（如发光二极管（LED）） — 以及灯具、照明管理系统和照明解决方案。欧司朗是一家跨国公司，截至 2014 财年底，在全球总共拥有超过 34000 名员工，年产值超过 51 亿欧元。其中，超过 70% 的收入来自高能效产品。100 多年以来，公司的业务活动一直着眼于照明产品 — 并借此提升人们的生活品质。
联系方式
- 公司地址：上班地址：上海市，人民广场，西藏中路18号港陆广场28楼