深圳招聘

职位描述：
工作职责
YOUR ASSIGNMENT Your tasks will include:
? Contribute to the creation and operational implementation of the customer relations' action plan.
? Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
? Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
? Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience.
? Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience.
? Ensure the efficient and cost-effective execution of the IKEA exchanges and returns policy and a customer-friendly handling of complaints.
? Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
? Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre and support co-workers in executing those.
? Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
? Support proactively with customer insights to improve business and functional operations.

任职资格
YOUR PROFILE Your knowledge, skills and experience include:
? Solid understanding of all aspects of the easy buying process
? Be passionate about customers and act to ensure a positive shopping experience
? Proven strong leadership capabilities
? Ability to find solutions for customer and operational issues with perceptive implementation
? Experienced in problem-solving and conflict-management.
? Talent management, i.e. development, succession
? Proven record as a problem-solver and a decision-maker who excels in a fast-paced retail environment 举报 分享

英格卡集团（原名宜家集团）是全球领先的家具及家居用品零售商，致力于实现宜家愿景—为大众创造更美好的日常生活。提供种类繁多，美观实用，老百姓买得起的家居用品。英格卡集团的三大主营业务包括：宜家零售、英格卡投资和英格卡购物中心。
宜家深圳商场位于深圳市南山区北环大道，现正招募对零售和家居生活有热情的小伙伴加入我们。