深圳招聘

职位描述：
Job Title: Service Desk Engineer（IT）
Status: Full time

Travel: 5%-10%

Do you remember what it was like to work for a company that's successful? Fun? Has a great story to tell? Don’t you miss it?

We are looking for enthusiastic and customer service oriented candidates with solid Desktop and IT Infrastructure support experience to join our fast growing organization as Service Desk Engineer.

The role will be part of the Global IT Infrastructure Architecture and Operations team which builds and manages the IT Infrastructure, supporting the company’s rapid expansion plans.


Service Desk Engineer will be responsible for remotely troubleshooting of end user devices, network, server, telecom, wireless, audio/visual and collaboration infrastructure issues along with providing onsite support for local IT needs.

Responsibilities include

Review the Helpdesk & IT Operations ticketing system on a daily basis to ensure incident and service requests are processed in a timely manner within the SLA;
Perform regular operational tasks for the Desktop & IT Infrastructure, which include hardware and software problems for all laptops, printers and networking devices, audio/visual, phones and video conferencing systems;
Perform hardware and software installations and upgrades;
Support maintenance of IT inventory;
Provide required training to end users on IT best practices;
Provide technical documentation of IT standards, processes and procedures related to Help Desk
Participate in the Infrastructure deployment project meeting and liaison with the local vendor to negotiate IT services.
Provide basic phone system administration and maintenance, including mobile phones.

Desired Skills & Experience
Bachelor’s degree in Computer Science or related field;
Maximum 5 years’ experience with troubleshooting computer hardware and software;
Working knowledge of Windows 2003/2008 active directory and user account management;
Knowledge of networking concepts and troubleshooting procedures;
Excellent Windows XP, Windows 7 and Macintosh troubleshooting skills;
Good working knowledge of Microsoft Office 2007 and 2010 applications;
Strong written and verbal communication skills;
Excellent customer service skills;
Microsoft Exchange and Sharepoint experience a plus;
Certifications in Microsoft or Cisco technologies a plus;
Good communication skills in English, both written and verbal.
CCNA is preferred. 举报 分享

公司简介：

Sonos 是一家立足于创新型消费电子产品的美资企业，是全球无线多房间音乐系统的创造者，是互联网时代无线音乐家庭生活方式的引领者；SONOS无限多房间音乐系统是全新的互联网技术、消费电子体验和传统音响技术的最完美的结合。
SONOS于2010年11月2日，在北京召开了隆重的SONOS品牌进入中国的发布会，标志着SONOS正式进入中国市场，SONOS中国公司开始全面运营。

Company Profile:
Sonos is a company based on innovative consumer electronics products, an American owned company, is a global wireless multi-room music system, the creator of the Internet era of wireless music leader in family life; SONOS infinite Room Music System is a new Internet technologies, consumer electronics experience and traditional audio technology the perfect combination.
SONOS on November 2, 2010, held in Beijing, a grand conference SONOS brand into China, marking the formal entry into the Chinese market, SONOS, SONOS Chinese companies are fully operational.