客服经理
CEVA Logistics
- 公司规模:10000人以上
- 公司性质:外企代表处
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2012-08-31
- 工作地点:北京-朝阳区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:客服经理(非技术)
职位描述
任职条件:
1、 大学以上学历;5年以上物流行业工作经验,3年以上客服管理经验;
2、 具有良好的沟通协调能力、数据分析能力、紧急处理事件的能力;
3、 有强烈的责任感和使命感;有一定的抗压能力;
4、 良好的英语读写能力;
5、 熟练操作使用办公软件;
岗位职责:
1、进行有效的客户管理和沟通,了解并分析客户需求,并进行方案规划;
2、根据公司政策协议和预算结构,建立和发展客户支持项目;
3、保持和发展适当的数据,对客户支持项目做出计划和分析;
4、培训和支持客户关系员工;
5、为经销商和下属确定培训项目,准备和提出其所需的相关资料;
6、提高公司形象和保持客户的忠诚度;
7、处理业务相关紧急事件。
公司介绍
CEVA - Responsive Logistics for you
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
CEVA Logistics, a global asset-light third-party logistics company, designs and operates industry leading supply-chain solutions for large and medium-size national and multinational companies. Its integrated network in Freight Management and Contract Logistics spans more than 160 countries. Approximately 78,000 employees are dedicated to delivering effective solutions across a variety of industry sectors where CEVA applies its operational expertise to provide best-in-class services. CEVA generated revenue of US$ 7.4 billion and Adjusted EBITDA of US$ 260 million in 2018.
CEVA Logistics North Asia operates in Greater China, Japan and S. Korea in a multicultural, global environment and is a richly diverse organization. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
For more information, please visit *********************
联系方式
- Email:shiela.yao@cevalogistics.com
- 公司地址:上海市蒙自路763号丰盛创建大厦1座23楼 (邮编:200023)