深圳招聘

职位描述：
工作职责
购物体验经理

工作介绍 购物体验经理致力于为宜家所有的访客和顾客创建一个启发灵感的，愉悦的购物体验。包括：

? 理解顾客的情感需求并将其转化为可执行的商业解决方案。
? 确保启发灵感的，愉悦的，受欢迎的和家庭友好型的顾客购物氛围的基石。
? 运用顾客心声来提升顾客满意度。


工作内容 工作内容包括：
? 致力于创建，操作和执行顾客关系相关的行动计划。
? 支持在整个组织中贯彻以顾客为中心的文化，并确保一个启发灵感的整体购物体验。
? 致力于通过支持员工提升他们的发展计划以此建立业务能力。
? 为与访客和顾客的积极接触创建情感条件。
? 提供家庭友好型环境从而转换更多的访客成为快乐的顾客。
? 为团队及团队中的每一个人提供一个激动人心并且积极向上的方向从而确保他们的发展和继任计划。
? 与内外部第三方协作并为服务协议和合同提供建议，支持员工执行相应的服务标准。
? 确保日常工作中的优化管理从而确保积极的购物环境。
? 主动领导顾客心声来带动业务和职能的改善。
资历要求 您应当具备的知识、技能和经验包括：
? 清晰知晓从家到家的购物体验的各个方面。
? 对顾客服务保有热情并致力于积极的顾客体验。
? 能够被证明的领导力能力。
? 优秀的沟通，协商和影响力能力。
? 快速执行和解决问题的能力。
? 管理变革的能力
? 关注顾客心声
? 人才管理发展及继任者计划
? 在解决问题方面拥有良好记录，作为决策者在快节奏的零售环境中表现优异。
共同成长 宜家在全球范围内提供激动人心、放手让员工发展的工作环境。作为家居生活领域的世界领先品牌，宜家能向您提供各种难得的机会，让您与宜家一起共同成长。

任职资格
Shopping Experience manager
ABOUT THE JOB Shopping Experience manager is to contribute to an inspiring and joyful shopping experience for all visitors and customers. This includes in particular:
? understanding customers' emotional needs and translating them into implemented commercial solutions.
? securing the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
? using customer insights to improve customer satisfaction.

YOUR ASSIGNMENT Your tasks will include:
? Contribute to the creation and operational implementation of the local customer relations' action plan.
? Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience.
? Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
? Create the emotional conditions for a positive meeting with visitors and customers.
? Provide a family-friendly environment that converts more visitors to happy customers.
? Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
? Provide input to the service agreements and contracts with internal/external partners and support co-workers in executing align with service standard.
? Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience.
? Proactively lead customer insights to generate business and functional improvements.

YOUR PROFILE Your knowledge, skills and experience include:
Solid understanding of all aspects of the home-to-home shopping experience
Be passionate about customers and act to ensure a positive shopping experience
Proven strong leadership capabilities
Good communication, negotiation and influencing skills
Very perceptive with the ability to implement solutions quickly
Change management.
Local customer insights, including sources
Talent management, i.e. development, succession
Proven record as a problem-solver and a decision-maker who excels in a fast-paced retail environment

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us. 举报 分享

英格卡集团（原名宜家集团）是全球领先的家具及家居用品零售商，致力于实现宜家愿景—为大众创造更美好的日常生活。提供种类繁多，美观实用，老百姓买得起的家居用品。英格卡集团的三大主营业务包括：宜家零售、英格卡投资和英格卡购物中心。
宜家深圳商场位于深圳市南山区北环大道，现正招募对零售和家居生活有热情的小伙伴加入我们。