顾客关系部--高潜员工
深圳宜家家居有限公司
- 公司性质：外资(欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2017-02-07
- 工作地点：深圳
- 招聘人数：6人
- 学历要求：大专
- 职位月薪：3-4.5千/月
- 职位类别：客服专员/助理
职位描述
职位描述：
工作职责
Main Responsibilities:
Customer
- Master complete BASIC JOB KNOWLEDGE and have a customer friendly attitude
- To make sure all the picking articles are accurate and well-packed without damage
- Clearly communicate the pick-up routine to customers, and confirm all the hand-outs to customers in a professional and friendly way
- Always deal with customer inquiry or complaints in a friendly and efficient way
- Follow up and monitor the service standards execution from SP to secure SP providing customers efficient and friendly service
Commercial / business
- To provide an efficient handout service from in-store W/H to customers in a professional & friendly way
- To secure a waiting time of handout in align with global standard: 7+1 by efficient services
- To provide an efficient &efficient picking service to customers in a professional & friendly way
- Ensure the accuracy of picking service by highly efficient work
- Take the active responsibility to monitor and manage the SP in a good way in align with the agreement in service contract, which ensure the service level at all time according to sales’ need
- Secure a high SISAN level in the working areas not only owned by IKEA but also SP maintenance of working area all times
- Make sure the area is clean and ready for store opening every day
- Inspection of all devices & tools to make sure they are in tip-top condition
People
- Work with other functions to improve the service level of hand out for customers
- Value other colleagues’ ways of working and learn from those who work differently
- Pass on knowledge to colleagues and encourage them to do the same
- Keep colleagues informed so that they can perform their roles effectively
- Responsible for own development and look for line manager to support in improving competence
- To provide guidance about IKEA's products and services for ESP coworkers
Financial
- Have an overview of the store and customer relations action plan and understand how our after sales action plan supports this
- Looks for more effective ways of working to reduce cost
- Understand the impact of this roles’ actions on the financial results of the roles’ area and know which results have influence over and how to balance this with the needs of customers
- To understand picking service fee standard
任职资格
PURPOSE OF THE JOB
The After Sales co-worker has the responsibility to actively create the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility:
Fast and friendly full serve handout service if store has a handout function
To provide an efficient picking service from in-store to customers in a professional & friendly way.
Take the active responsibility to monitor and manage the service providers (SP) in a good way in align with the agreement in service contract, which ensure the service level at all time according to sales’ need
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工作职责
Main Responsibilities:
Customer
- Master complete BASIC JOB KNOWLEDGE and have a customer friendly attitude
- To make sure all the picking articles are accurate and well-packed without damage
- Clearly communicate the pick-up routine to customers, and confirm all the hand-outs to customers in a professional and friendly way
- Always deal with customer inquiry or complaints in a friendly and efficient way
- Follow up and monitor the service standards execution from SP to secure SP providing customers efficient and friendly service
Commercial / business
- To provide an efficient handout service from in-store W/H to customers in a professional & friendly way
- To secure a waiting time of handout in align with global standard: 7+1 by efficient services
- To provide an efficient &efficient picking service to customers in a professional & friendly way
- Ensure the accuracy of picking service by highly efficient work
- Take the active responsibility to monitor and manage the SP in a good way in align with the agreement in service contract, which ensure the service level at all time according to sales’ need
- Secure a high SISAN level in the working areas not only owned by IKEA but also SP maintenance of working area all times
- Make sure the area is clean and ready for store opening every day
- Inspection of all devices & tools to make sure they are in tip-top condition
People
- Work with other functions to improve the service level of hand out for customers
- Value other colleagues’ ways of working and learn from those who work differently
- Pass on knowledge to colleagues and encourage them to do the same
- Keep colleagues informed so that they can perform their roles effectively
- Responsible for own development and look for line manager to support in improving competence
- To provide guidance about IKEA's products and services for ESP coworkers
Financial
- Have an overview of the store and customer relations action plan and understand how our after sales action plan supports this
- Looks for more effective ways of working to reduce cost
- Understand the impact of this roles’ actions on the financial results of the roles’ area and know which results have influence over and how to balance this with the needs of customers
- To understand picking service fee standard
任职资格
PURPOSE OF THE JOB
The After Sales co-worker has the responsibility to actively create the conditions for a successful shopping experience through securing the highest possible level of customer service in the areas of responsibility:
Fast and friendly full serve handout service if store has a handout function
To provide an efficient picking service from in-store to customers in a professional & friendly way.
Take the active responsibility to monitor and manage the service providers (SP) in a good way in align with the agreement in service contract, which ensure the service level at all time according to sales’ need
职能类别： 客服专员/助理
关键字： 零售？客服
公司介绍
英格卡集团（原名宜家集团）是全球领先的家具及家居用品零售商，致力于实现宜家愿景—为大众创造更美好的日常生活。提供种类繁多，美观实用，老百姓买得起的家居用品。英格卡集团的三大主营业务包括：宜家零售、英格卡投资和英格卡购物中心。
宜家深圳商场位于深圳市南山区北环大道，现正招募对零售和家居生活有热情的小伙伴加入我们。
宜家深圳商场位于深圳市南山区北环大道，现正招募对零售和家居生活有热情的小伙伴加入我们。