深圳招聘

职位描述：
Purpose of Job:
-Develop and run a department that produces the highest quality documents
-Ensure an exemplary standard of customer service under tight deadlines
-Provide leadership, training, and direction of word processing personnel
-Foster a culture of teamwork
-Oversee usage of full- and part-time staff resources to meet client expectations for cost control and quality assurance, through efficient scheduling of shifts and vacations

Desirable Qualification:
-Prefer Bachelor’s degree in a related field, or equivalent work experience
-Extensive prior experience in a word processing environment preferred
-Strong communication skills – fluent Japanese (both oral and written); good English (oral and written)
-Experience in providing exemplary customer service
-Expert in the use of Microsoft Office suite particularly Word, PowerPoint, Excel
-Willing to work “overtime” as and when required to manage critical projects / job peaks

Desirable Skills:
-Proven ability to perform duties with little or no supervision
-Able to multi-task and prioritise job demands to meet deadlines in pressure environment
-Strong client-facing and negotiation skills
-Demonstrated problem solving abilities
-Effective use of software (above) to create and produce document templates, mail merges, charts, graphs, complex tables, formulas, macros, and client documents
-Experience of leading, motivating and training small teams

Job Responsibilities:
■ Keep Account Operations Manager aware of what is happening with the DTP team
■ Hiring, training and development of staff
- Test new candidates (part- and full-time), ensuring minimum basic standards met
- Work with Team Leaders and Trainer on new hire training
- Ensure all paper work is completed within 1 month of hiring including the background security screening check
- Prepare and assist with employee evaluations
- Deal with disciplinary issues in a professional, fair and empathetic manner
■ Manage and deploy overflow / temporary staff, ensuring site is adequately staffed at all times
- Ensure basic monthly schedule set will cover perceived peaks / troughs and holidays
- Make the necessary judgment calls for staff overtime and call ins of part-time staff
- Manage team’s sick and annual leave, making sure there is sufficient coverage
■ Supervise the coordination and assignment of jobs to DTP Associates
- Ensure site work flow processes are followed and tracked and that all production information is consistently and accurately entered into the data collection system
- Manage customer projects
- Ensure adequate staffing is available during major projects
- Keep Team Leaders informed of status of projects to ensure a smooth transition between shifts for the project
- Work with other branch offices on overflow jobs
■ Assure highest customer service standards and customer communication
- Develop process improvements and identify opportunities for service enhancement
- Interact and communicate with clients in a positive manner
- Investigate and follow-up with clients and team on issues to avoid repetition
■ Lead departmental meetings, enforce company policies and partner with site management to ensure smooth running of operations
- Exhibit a professional decorum at all times
- Promote a positive, cohesive attitude within the department and across departments, as appropriate
- Manage staff, using ‘lead-by-example’ approach and assist with production when necessary
- Understand and enforce company and site policies and procedures
- Ensure compliance with established processes, procedures and policies
■ Coordinate with IT / Facilities to ensure ongoing smooth operation / minimal disruption
- ¬¬Testing of new software and upgrades
- Business Continuity Plan testing
- System outages - network, telephone, email, electrical, air conditioner etc
■ Administrative tasks including billing, scheduling, and payroll
■ Develop, document and implement process improvements

If you are interested in this position please send both English and Chinese resume to ellen.chen@wlt.com email subject: DTP Supervisor-Name-51job 举报 分享

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