深圳招聘

职位描述：
Responsibilities:
Work with Team, Business Partners and Clients to provide and promote quality service solutions:
? Proactively manage the day to day servicing enquiries of all assigned clients
? Maintain strong relationships with identified clients
? Effectively cross sell other products/Bank global capabilities
? Provide advisory services to clients
? Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
? Provide consistent service and keep clients informed on status of all outstanding enquiries
? Liaise with local/overseas Bank’s, Business Partner’s and Preferred Banking Partner’s at all levels
? Analyze monthly client enquiry statistics to identify trends and recurring issues
? Attend, prepare and drive internal/external client meetings and/or presentations
? Market Treasury Service initiatives, successes and strengths to new/existing clients
? Actively participate in client planning and RFP processes
? Participate in assigned local and/or regional projects as required
? Provide back up support to other Client Services Advisor and be a team player
? Proactively to work with the team to achieve the regional/local service scorecard
? Other tasks assigned by managers

Requirements:
? At least 3 years Client Service experience (preferably within an international/domestic payments banking environment)
? Strong interpersonal and problem solving skills
? Excellent written, communication and telephone skills essential
? Fluency in both spoken and written English and Chinese
? Excellent typing and PC skills (Windows, Word, Excel, PowerPoint (an advantage), MS Office)
? Working knowledge of treasury, trade or cash management services
? Decent knowledge of regulations about treasury or cash management
? Ability to work in high pressured environment and meet tight deadlines
? Experience with account opening, product or service documentation an advantage
? Good time management skills 举报 分享

Overview
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. The company provides unmatched convenience in the United States, serving more than 59 million consumer and small business relationships with more than 6,100 retail banking offices, more than 18,000 ATMs and award-winning online banking with more than 25 million active users. Bank of America offers industry leading support to more than 4 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients in more than 150 countries and has relationships with 99 percent of the U.S. Fortune 500 companies and 83 percent of the Fortune Global 500. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.