深圳招聘

职位描述：
Essential Function 1: Overall management of functional activities
1 Work as a team to response customer calls in a professional way
2 Lead the customer team on daily customer order handling, oversee order process in a timely and accurate manner
3 Follow up daily open orders closely to ensure delivery on-time in full and AR cleared by due
4 Be the key customer contact for designated customers, response enquiries and update required information
5 Support customer special requirements, work with relevant parties to fulfill the requirements in a proper way
Essential Function 2: Deliver Optimized and Efficient business result
1 Support business to drive business KPI, e.g., Sales Target, NWC, etc.
2 Initiate customer complaints in QNS system in a timely manner, and follow up to ensure timely closing
3 Support business to build up and maintain the good customer relationship
4 Assist to oversee team daily operation, raise issues and improvement ideas, take lead on initiatives/projects
Essential Function 3: People Management
1 Coach and guide the customer service specialist for daily order process in a proper way
2 Support the customer service specialist in daily issues
3 Set up individual performance KPI , monitor and drive the KPI improvement
4 Continue to drive the process improvement, enhance the team capability and working efficiency 举报 分享

科莱恩是一家专注、可持续、创新的特种化学公司，总部位于瑞士巴塞尔附近的穆顿兹。截至2020年12月31日拥有约13 235名员工。2020财年持续经营的业务销售额为38.6亿瑞士法郎。公司按照以下3个业务领域进行财报汇报：护理化学品、催化剂以及自然资源。科莱恩的公司战略基于五大战略支柱：聚焦研发创新、通过可持续发展增加价值、产品组合的重新定位、强化增长、提高盈利率。
Clariant is a focused, sustainable and innovative specialty chemical company based in Muttenz, near Basel/Switzerland. On 31 December 2020, the company employed a total workforce of 13 235. In the financial year 2020, Clariant recorded sales of CHF 3.860 billion for its continuing businesses. The company reports in three business areas: Care Chemicals, Catalysis and Natural Resources. Clariant’s corporate strategy is based on five pillars: focus on innovation and R&D, add value with sustainability, reposition portfolio, intensify growth, and increase profitability.