深圳招聘

职位描述：
岗位职责：
1) 分析物流报告并将问题在系统上做记录；
2) 承接卖家的来电咨询、查询及问题解答；
3）对海外团队抛转的open ticket进行跟进，并向海外团队反馈处理结果；
3) 主动外呼联系卖家（国内）跟踪解决问题；
4）处理客户投诉建议，进行客户回访等；

岗位要求：
1) 正规院校大专及以上学历，可以考虑应届毕业生；能读写英语；
2) 熟练word、Excel等办公软件，有使用过crm系统经验的优先。
3）有跨境电商服务经验优先考虑；
4) 普通话标准，口齿清晰，表达能力、沟通能力强、善于发现问题；
5) 敬业爱岗、责任心强；有良好的协作和服务意识；有良好的沟通。 举报 分享

Shopee is a leading mobile only B2C/C2C ecommerce platform in Southeast Asia and Taiwan. In our local countries/regions (Singapore, Malaysia, Taiwan, Thailand, Indonesia, Philippine, Vietnam, etc.), our business model is similar to Alibaba’s Taobao in China. Local people/company can open an online shop on Shopee mobile App as a local seller, and local consumers can easily buy products from local sellers. We have around 2000 employees in our 7 countries or regions, achieved >1.8Bn USD annualized GMV in the first year of launch, and we have quickly become the #1 shopping app in Taiwan and Indonesia.
Our parent company, Garena (www.garena.com), backed by Tencent, is the largest Internet company in South East Asia, with 17 million monthly active users on PC / 11 million on mobile and 3.75 Billion USD valuation. The Chinese internet giant Tencent is a major shareholder of Garena.
We have launched our cross border business from China in early 2016, to recruit and manage sellers from China who open their shops on Shopee to sell to Southeast Asia and Taiwan.