深圳招聘

职位描述：
Be part of the fastest growing industry! Our global clientele needs you to provide around the clock professional IT support. Improve your marketability with our on the job training courses trailered to develop your personal and professional skills.
If a fast paced and innovative work environment is what you are looking for, we invite you to be part of the team! Our service volume doubles yearly and we seek motivated individuals to aid us in reaching our next milestone.
Be a part of Cloud; get in touch with the world!

[Job Responsibilities]
Monitor users and resolve problems with our home brewed global monitoring platform.

Take control remotely and resolve technical issues and provide seamless support.

Manage and maintain user connectivity by recommending solutions and upgrade paths.

Maintain and correct technical documentation for user training programs.

Improve internal system performance by identifying problems; recommend change of user interfaces and features.

[Job Requirements]
Computer hardware and troubleshooting skills. Network troubleshooting skills are a plus.

Broad knowledge on handheld and mobile devices and general computer products.

Attention to detail, communication analytical skills are a must.

Must be able to comply with rotating shifts. Two days off a week. Must be proficient in the English language.
You're perfect for this job, if...
Your English is at least business proficient
Your Chinese is at least business proficient
You are high energy, like working with people and love solving problems as quickly as possible
You like knowing all the answers, or figuring them out if you don’t
You’re organized, efficient and like working independently
You’re patient and have top-notch communication skills
Familiarity with common Customer Support metrics and ticketing platforms
You have experience in customer service, ideally within a similar environment
You enjoy wearing multiple hats in a small startup team
You‘re able to learn quickly
You aim to consistently improve both speed and quality of your work
Ability to work one of the following 4 fixed shifts and accommodate rotations:
o Morning: 8:00 – 17:00
o Day: 15:00 – 00:00
o Night: 23:00 – 8:00
Holiday system: In accordance with the labor department official monthly leave policy
What we offer:
Free vipabc online classes
Clear and structured career path
In-house fitness equipment and outside gym membership reimbursement
Professional massages
Daily fruit platter and afternoon tea
Company sponsored events including meal gatherings / movie viewings / birthday parties / sport events 举报 分享

tutorabc由美国硅谷技术团队研发创立，凭借独家研发的DCGS动态课程系统，将遍布全球80多个国家、100多座城市的外籍顾问与学习者精准匹配，并为学习者打造定制课程和教材。tutorabc是全球首个24/7/365全年无休的真人在线教育机构，拥有10,000多位外籍顾问。每年提供超过千万堂在线教育课程，客户遍及全球135个国家和地区。