深圳招聘

Position: Sr. Customer Service Executive-Dior

Location: Shanghai Chuansha with shuttle bus

Purpose:

? The Sr. Customer Service Executive Dior is a key pillar to the logistics department, has expertise in customer service and is the person that drives the development of the customer service function.

? The main responsibility of the Sr. Customer Service Executive Dior is to provide an excellent service to the Dior points of sales in terms of order fulfillment, lead time reactivity and follow up.

? The Sr. Customer Service Executive Dior is responsible for follow-up on orders and dispatch, the management and optimization of the local supply chain as well as monitoring of related lead time and order fulfillment KPI's per region, city and point of sale.

? The Sr. Customer Service Executive Dior also plays a very active role in advising the counters and the Dior management team on counter replenishment practices, counter stock optimization with the objective to maximize sales potential whilst minimizing potential negative financial consequences.

? The Sr. Customer Service Executive Dior coordinates intensely with Marketing, Merchandising and Sales Department and actively participates in monthly product forecast meetings.

Main Responsibilities:

1) Customer Service:

- Ensure adequate processing of orders from loading in ERP to counter/client invoicing

- Ensure excellent customer service to counters/clients in terms of Order Fulfillment and On Time delivery for basic and launches

- Participate to the turnover follow up and budget realization per counter/client

- Provide sales team with timely and accurate information about product availability and shipping status

- Process counter/client claim (shortage, excess, damaged items received)

- Main interface between customer/Brand/Forwarder//Warehouse/Supply planning team

2) Logistics performance control (service, stock, cost)

- Optimize the POS replenishment process (frequency, order size) to level the workload structure while complying the customer service requirements (level of stock, lead time)

- Clubbing of the orders and optimizing the number of shipments, hence leading to reduction in outbound cost.

- Influence the counter/client to comply with pre-pack compliance ratio as much as possible

- Perform regular order fulfillment ratio, stock on counters and logistics cost analysis

3) Reporting and Documentation:

- Order fulfillment ratio analysis

- Lead time reporting

- Initiation of documentation of the customer service key work processes

- Monthly Balanced Score Card to monitor performances versus yearly objectives

Professional and Personal Skills:

1) Personal skills

- Effective communication and strong interpersonal skills is highly required as the position requires co-ordination with other staff and customers

- Customer service oriented

- Results oriented

- Well organized

- Adaptable and quick learner

- Reactive and proactive

- Thorough follow up

2) Know how

- Basic knowledge in logistic issues (Incoterms, custom, transport, etc.)

- Proficient user of the MS Office package

- Axapta knowledge is a plus

- Fluent in English: speaking and writing

Background Required:

Diplomas / Experiences:

- Scholar background (University Bachelor Degree)

- 3-4 years logistics professional experience (customer service, supply chain, transport)

- Exposure to international work environment

- Industry experience is a strong advantage (cosmetic, luxury industry and/or FMCG)

LVMH集团在1987年由Moet Hennessy和Louis Vuitton两大集团合并成立。做为一个在全球高档消费品行业中居领先地位的集团，LVMH旗下产品包括时装、皮具、葡萄酒、烈酒、名表、珠宝、高级香水和化妆品。LVMH透过林林总总的产品把欧洲雅致的生活精粹一一带到全球的不同角落。LVMH是传统与现代艺术的完美融合，每件产品由激情所创造，力求尽善尽美，在全球各地受到万千宠爱。

LVMH香水化妆品（上海）有限公司是LVMH集团于2000年在中国投资成立，负责LVMH香水化妆品集团旗下的部分品牌在中国的销售。随着越来越多的中国消费者追求更为精致和高品位的生活，为满足日益增长的市场需求，LVMH香水化妆品（上海）有限公司旗下Dior（迪奥）、Guerlain（娇兰）、Givenchy（纪梵希）、Make Up For Ever（玫珂菲）、Benefit（贝玲妃）、 Kenzo(凯卓)、Acqua Di Parma（帕尔玛之水）、Fresh（馥蕾诗）、ChaLing（茶灵）等品牌现正寻求致力于奢侈品行业发展的优秀人才。