深圳招聘

职位描述：
Skills and Requirements
Responsibilities Support:
？ *The Support desk functions includes answering phone calls, e-mails and chats from
users who have questions or issues using the program.
？* Focus on customer service, speed and responsiveness.
？*Collaborate with teams from Europe and North America.
？* Contribute toward continuous improvement of the software and processes.

Responsibilities Training Specialist:
？*You will support both in-person and virtual classes for our existing and new CET
Designer users.
？* Regular travel is required in China to train customers
？* Together with the rest of the team, you will also continue on-going development of
curriculums, webinars and training materials related to CET Designer and interior
design.

Responsibilities Quality Assurance:
？ *Quality assurance of graphical design system modules (CET Designer) by manual
testing and usage of various tools, and deliver reports detailing the results of test
activities.
？ *Develop test plans based upon software requirements.
？*Work with development team to analyze and resolve defects.
    *Collaborate with teams from South East Asia, Europe and North America.
？* Contribute toward continuous improvement of the software and processes.

Requirements (Skills):
？ *Has strong interest of computer systems and software (e.g. troubleshooting graphic
drivers and operating systems related issues)
？ *Space planning and interior design skills with CET Designer or programs like AutoCAD,
Pcon, CAP, ProjectMatrix or similar
？*Exceptional presentation skills
？* Excellent written and verbal English and Mandarin communication skills.
？* Positive customer service focus with attention to detail.
？*Meticulous, systematic and well organized individual.
？* Strong team focus, flexible and able to multi-task.
？*Team-oriented attitude, willingness to be flexible and proactive

Beneficial but not required:
？*Experience from IT Support/Customer service
？*Experience in agile development process such as Scrum or Kanban.
？* Interest in user interface, user experience.
？* Having prior QA experience in the software development industry. 举报 分享

LocalGravity is redefining the ways that multi-unit retailers and chain restaurant operators plan growth opportunities for new trade areas around the world. The founders of LocalGravity learned first-hand the challenges of gaining objective insights into emerging and unfamiliar commercial areas (and the businesses operating within those areas) in Asia, Europe, North America and beyond. Location data is increasingly hyperlocal and is often anecdotal, biased, or just plain inaccurate. Our Global Commerce Analytics? technology focuses on improving our clients’ operational coverage planning and providing timely information on the competitors and ancillary businesses that are emerging in commerce areas around the world.