深圳招聘

Detailed Responsibilities
具体职责

Operations
业务营运
To conduct general receptionist duties.
管理全体前台接待人员。
To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operation Manual.
根据企业操作手册，提供高水准服务。
To assist front desk staff in responding to the phone call and enquiries in professional manner.
帮助前台员工为客人提供专业的电话接待。
To identify, evaluate and solve guests’ complaints in timely manner.
及时确认、评估并解决客人投诉。
To coordinate spa promotion & media events and provide necessary information about facilities, special promotion & service as requested.
协调spa宣传和媒体事务，按要求提供有关设备、特别促销和服务的必要信息。
To create receptionist schedule.
制定前台接待员安排时间表。
To provide on the job training to new staff member.
为新员工提供职业培训。
To oversee group booking and interface with hotel property.
与酒店联系监督团体预订情况。
To ensure the receptionist, associated equipments and all work areas are clean and well maintained at all time.
确保前台接待员,所有工作区域内的相关设备和良好的维护清洁卫生
To handle the billing system and ensure that it is carried out accurately in accordance with accounting policies & procedures.
运用计费系统确保按财务政策和程序准确地进行收费。
To control the cash flow system and transactions process at the reception area.
在接待区控制现金流量和交易。
To actively motivate the staff to sell difference spa treatment & new promotions to maximize the revenues.
激励员工推介spa不同疗法和新的促销活动扩大营业收入。

Administration
行政管理
To update the Receptionist Log Book & notice Board.
更新接待日志通告板。
To check the daily reports and update the monthly reports accurately and efficiently.
准确高效地检查日报并更新月报。
To complete all assignments stated by deadlines with the spa manger or supervisor’s guidelines.
按时完成spa经理或总监分配的工作。
To respond to the change as indicated by the company.
服从公司工作安排。

Policy & Procedure
政策和程序
To have a complete understanding of and adhere to the company’s policy and procedures .
完全了解并遵守公司的政策和规定。
To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety.
完全了解并遵守公司有关火灾、卫生、健康和安全的规定。
To report for duty punctually and wear the correct uniform with the name badge at all times.
准时上班，始终正确穿着制服并佩戴名牌。
To carry out the other duties as assigned by the management team.
履行领导层指定的其他职责。
To establish good relationship and rapport with guests and colleagues.
与客人和同事建立良好融洽的关系。
To ensure the cleanliness and hygiene in work areas.
确保工作区域的整洁卫生

MSPA 国际，坐落于泰国曼谷，于1999年成立，由Royal Garden Resort PCL(后来改名为Minor International PCL或“MINT”)一家泰国的上市公司和Mandara Spa亚洲（MSA）合资组建。2003年，公司又成立了一家合资公司Mandara Ventures Limited,致力于Mandara品牌带入大中华区，中国大陆，和其他地区。现在公司在亚洲，中东，非洲8个国家（泰国、中国、马尔代夫，印度，阿联酋，埃及，约旦，坦桑尼亚）经营管理2个品牌—Mandara Spa-Anantara Spa和其他一些为合作者量身炮制的SPA。公司在这些地区正处于飞速发展的阶段。
公司在上海JW万豪酒店、上海璞丽酒店、北京长城脚下的公社凯宾斯基饭店、深圳马哥孛罗好日子酒店、三亚喜来登酒店均有SPA店。现MSPA即将在上海及兰州增设新的SPA店，诚聘理疗师数名，请有意者将简历投至公司邮箱。